Compliance Operations Solutions Lead

The Role

The Compliance Operations Solutions Lead will serve as the strategic architect for Block's global compliance operations capability ecosystem, driving innovation and operational excellence across Cash App, Square, Afterpay, and Tidal. This role will shape and execute the technology strategy for compliance operations, leading the implementation of automation and AI initiatives while ensuring seamless integration with existing systems. Working at the intersection of operations, technology, and compliance, this position will be crucial in enabling efficient, scalable, and effective risk management through advanced technology solutions.

You Will

• Own and execute the comprehensive technology strategy for Compliance Operations, maintaining a detailed inventory of systems and developing strategic roadmaps for enhancement across all operational tools and platforms.

• Lead a team of 5-6 technology program professionals while providing strategic oversight of vendor-managed operational tools, ensuring effective delivery of technology solutions that meet operational needs.

• Drive the implementation of automation and AI capabilities across compliance operations, including case management systems, reporting platforms, and emerging technologies like Goose, to enhance operational efficiency and risk management effectiveness.

• Partner closely with Process Operations Program Management to identify automation opportunities, gather requirements, and prioritize technology enhancements that align with operational needs and strategic objectives.

• Build and maintain strategic partnerships with Engineering, Product, and Financial Crimes Program teams to ensure effective integration of upstream data and systems while meeting regulatory requirements and control standards.

• Lead technology governance and change management processes for operational systems, ensuring proper controls, documentation, and stakeholder alignment across all initiatives.

• Develop and maintain comprehensive metrics and reporting frameworks to track technology performance, project delivery, and operational impact across all systems and tools.

You Have

• 12+ years of experience in technology program management, with significant expertise in financial services or regulatory technology; deep understanding of compliance operations and regulatory requirements.

• Proven track record of leading complex, enterprise-wide technology initiatives with demonstrated success in implementing automation and AI solutions in regulated environments.

• Strong technical acumen with deep understanding of case management systems, workflow automation, data integration, and emerging technologies, combined with the ability to translate complex technical concepts for diverse stakeholders.

• Exceptional stakeholder management capabilities, demonstrated through successful partnerships across Engineering, Product, and Compliance teams while navigating complex organizational dynamics.

• Experience leading and developing teams while managing vendor relationships and third-party technology partnerships.

• Demonstrated ability to develop and execute multi-year technology roadmaps while maintaining focus on immediate operational needs and regulatory requirements.

• Strong risk management and governance experience, with proven ability to implement technology changes in regulated environments while maintaining proper controls and documentation.

• Bachelor's degree in Computer Science, Information Technology, or related field; advanced degree preferred; relevant technical certifications a plus.