Customer Success Architect (ANZ)

Amplitude is the leading digital analytics platform that helps companies unlock the power of their products.

About The Role & Team

Amplitude’s mission is to help companies build better products. By building best-in-class teams, we create best-in-class products that customers love. We approach challenges with humility, we take ownership over our work, and our growth mindset pushes us to constantly improve ourselves, each other, and the value we bring to customers.

Join us as we deliver innovative and creative solutions to our customers. We're looking for a Customer Success Architect to join our growing team in Australia, with experience providing guidance on data management and consultative support on customer taxonomy and tech stack. Maintaining and establishing clean product analytics data is critical for our customers to be able to understand and drive their products forward. The ideal candidate is an enthusiastic professional who thrives in a fast-paced environment and possesses a strong curiosity for "how things work" and "how things should work". You are a solution- and execution-oriented individual with a dedication for getting things done.

As a Customer Success Architect, you will:

• Partner with our Customer Success Managers to drive the adoption of Amplitude. Help our customers achieve their long-term goals by building a strong data foundation during the post-implementation stage of their Amplitude journey.
• You’ll also get the chance to work with our customers on their technical implementation. Partner with an Engagement Manager to help our customers achieve their initial objectives with Amplitude.
• Become an expert in our Digital Analytics Platform in order to successfully guide our customers as they integrate Amplitude into additional data flows and business processes, thereby making Amplitude an integral business partner.
• Develop a mastery of Amplitude products in order to provide strategic consultation in taxonomy design, instrumentation, and data governance.
• Serve as a trusted technical advisor for our customers.
• Gather, organize, and report trends and customer insights to optimize business processes, documentation, and services.
• Collaborate cross-functionally with teams like Amplitude's Product, Engineering, Platform Support, and Customer Success Manager to streamline internal processes and improve the data management experience for our customers.

You'll be a great addition to the team if you have:

• At least 5-8 years of customer-facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts.
• Familiar with programming languages and concepts that underpin modern web and mobile development (e.g. JavaScript, Java, Python, Swift, SQL, or RESTful APIs).
• Execution and customer service oriented, able to effectively prioritize and complete customer deliverables in alignment with customer requirements and drive outcomes.
• Excellent verbal and written, presentation, and interpersonal skills, with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies.
• Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company.
• Prior experience working with SaaS solutions in the following domains is preferred: product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or any of our integration partners.
• Previous work experience in Customer Success/ Professional Services roles within Enterprise accounts in ANZ/APAC