Workplace Operations Manager

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Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in the UK, US, Switzerland and Singapore, Ledger has a team of more than 700 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets – including the Ledger hardware wallets line with more than 7 millions units already sold in 200 countries.

At Ledger, we embody the values that make us unique: Pragmatism, Audacity, Commitment, Trust and Transparency. Hear from our employees how they shape the work we do here.

Your mission:

The Workplace Operations Manager at Ledger is responsible for overseeing non-technical building services at our newly inaugurated headquarters at 106 Rue du Temple (106T) and coordinating operations across our international offices. This role emphasizes operational excellence, proactive space planning, effective budget management, and the delivery of a high-quality workplace environment that aligns with Ledger's strategic ambitions.

Soft services management:

• Supervise and enhance service provider performance for cleaning, catering, mailroom, reception, and other non-technical services at 106T ;
• Develop and implement strategies to improve food offerings, employee amenities, and overall workplace satisfaction ;
• Regularly evaluate vendor contracts to ensure quality and cost-efficiency

Space planning and optimization:

• Anticipate workplace needs through proactive space planning and zoning, ensuring optimal utilization of the 106T headquarters ;
• Collaborate with cross-functional teams to align spatial setups with business objectives ;
• Support workplace changes and moves, ensuring minimal disruption and optimal functionality.

Cross-functional collaboration:

• Work closely with Engagement teams to support successful internal and external events at 106T and other locations ;
• Align with stakeholders (e.g., HR, IT, Facilities) to deliver consistent and integrated workplace experiences ;
• Act as a central point of contact for workplace-related inquiries and escalate soft service challenges as needed.

International coordination:

• Oversee and coordinate workplace operations across Ledger's international offices, ensuring consistency in service delivery and adherence to company standards ;
• Facilitate communication and best practice sharing among regional workplace teams.

Strategic oversight and proactivity:

• Identify and anticipate future workplace needs, proposing and implementing solutions to meet evolving demands ;
• Develop and manage service improvement projects, ensuring alignment with company culture and values ;
• Monitor workplace trends and innovations to keep Ledger at the forefront of employee experience design.

Budget and compliance management:

• Oversee budgets for soft services, ensuring alignment with financial constraints while maintaining service quality;
• Ensure compliance with safety, hygiene, and regulatory standards for all workplace services.

What we’re looking for:

• Bachelor’s degree in business administration, hospitality management, or a related field ;
• Proven experience (5+ years) managing workplace operations with a focus on soft services and employee experience; - Strong management and interpersonal skills with the ability to build relationships across functions and with external vendors ;
• Expertise in space planning, workplace zoning, and managing complex service portfolios ;
• Organizational and project management skills, with a proactive and problem-solving mindset ;
• Familiarity with workplace technology and finance tools and platforms to manage soft services (e.g., Jira Ticketing) ;
• Excellent proficiency in English ;
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities.

What’s in it for you?Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we growFlexibility: A hybrid work policySocial: Annual company outing for Ledgerdary Days, plus frequent social events, snacks and drinksMedical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverageWell-being: Personal development, coaching & fitness with our dedicated partnersVacation: Five weeks of paid leave per year, in addition to national holidays and rest & relaxation (RTT) daysHigh tech: Access to high performance office equipment and gadgets, including Apple productsTransport: Ledger reimburses part of your preferred means of transportationDiscounts: Employee discount on all our products