Customer Support Specialist - Brazil

As JustMarkets continues to expand its presence across the LATAM region, we are looking for a Customer Support Specialist who can help us deliver outstanding service to our growing international client base. In this role, you will be the first point of contact for clients, providing timely and professional support while ensuring a smooth and positive experience with our products and services.

You will assist clients by resolving inquiries, guiding them through the platform, and addressing their needs with clarity and efficiency. Fluency in Spanish and Portuguese will allow you to communicate confidently with clients across multiple markets and help us strengthen our relationships throughout Latin America.

Working closely with internal teams, you will contribute to maintaining high service standards while continuously developing your knowledge of financial markets and our products. Your communication skills, attention to detail, and client-focused approach will play an important role in supporting JustMarkets’ growth in the region.

Responsibilities

Efficiently respond and communicate with clients to understand and service their needs via live chat
Effectively analyze customer data to make appropriate recommendations and problem resolutions
Resolve product or service concerns by clarifying the customer’s problem, determine the cause, select and explain the best solution to solve the problem, expedite correction or adjustment, follow up to ensure resolution
Demonstrate excellent customer service by facilitating positive long-term relationships and a high potential for repeat business
Build rapport with clients and effectively diffuses conflict and opposition
Contribute to team effort by accomplishing related results as needed
Commit to meeting quality standards in processing customer adjustment

Requirements

Proficiency speaking and writing in Spanish and English
Computer literacy
Able to identify ways of solving the problem and present the solution in a verbal and written manner
Strong interpersonal skills
High level of professionalism
Attention to detail and punctuality
Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards.)
Stable internet connection

We offer

12 shifts of annual leave per year
8 shifts of sick leave per year
Working on a shift schedule (day and night shifts)
Medical budget
Opportunity to work remotely
Professional education budget
Language learning budget
Wellness budget (gym membership, sports gear and related expenses)

Details

Location

Latin America (LATAM)Brazil

Responsibilities

Efficiently respond and communicate with clients to understand and service their needs via live chat
Effectively analyze customer data to make appropriate recommendations and problem resolutions
Resolve product or service concerns by clarifying the customer’s problem, determine the cause, select and explain the best solution to solve the problem, expedite correction or adjustment, follow up to ensure resolution
Demonstrate excellent customer service by facilitating positive long-term relationships and a high potential for repeat business
Build rapport with clients and effectively diffuses conflict and opposition
Contribute to team effort by accomplishing related results as needed
Commit to meeting quality standards in processing customer adjustment

Requirements

Proficiency speaking and writing in Spanish and English
Computer literacy
Able to identify ways of solving the problem and present the solution in a verbal and written manner
Strong interpersonal skills
High level of professionalism
Attention to detail and punctuality
Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards.)
Stable internet connection

We offer

12 shifts of annual leave per year
8 shifts of sick leave per year
Working on a shift schedule (day and night shifts)
Medical budget
Opportunity to work remotely
Professional education budget
Language learning budget
Wellness budget (gym membership, sports gear and related expenses)