About the Team

The Account Management Strategy & Operations team is at the forefront of building a world-class sales organization to drive the success of our SMB restaurant partners.. It supports the post-sales team that focuses on accelerating growth and profitability for top SMB restaurants via DoorDash’s core product suite, innovative bets, and operational enhancements. Our Sales Strategy & Operations function is pivotal in crafting data-driven strategies, optimizing sales processes, and ensuring operational excellence — delivering an industry-leading go-to-market (GTM) motion for restaurants, sales teams, and DoorDash.

About the Role

As a Senior Manager of Sales Strategy & Operations at DoorDash, you will play a key role in empowering our sales team to accelerate growth for SMB restaurants. You will lead a team dedicated to increasing sales productivity, refining operational processes, and achieving ambitious growth targets for our SMB Account Management organization.

This role requires a strategic thinker who excels in execution, fosters cross-functional alignment, and possesses a strong ability to drive results efficiently. You will define and implement a sales vision that enables SMB restaurant success, create structured processes that influence sales metrics, and prioritize high-impact initiatives to empower our sales teams. Reporting to the Director of Sales Strategy & Operations, you will collaborate closely with multiple cross-functional teams to scale our restaurant partners’ businesses through sales and operational initiatives.

You’re excited about this opportunity because you will…

• Lead post-sales strategy for top company priorities. This team sits at the nexus of both scaled initiatives and innovative bets at DoorDash focused on catapulting our restaurant partners’ growth. This role will develop a clear strategic vision for SMB Account Management sales strategy, aligning it with DoorDash's overarching business goals.
• Build a high-performing sales strategy function. The AM S&O lead will set the strategic vision for the team, crafting the strategy on how to hit targets, and drive operational excellence in reporting cadences, rigorous pipeline tracking, and sales productivity – leading end-to-end ideation to execution through data-driven insights.
• Partner with our cross-functional teams to expand and elevate our offering. To retain, optimize, and grow SMBs, this role will partner closely with internal DoorDash stakeholders to guide the top priorities for Account Management and ensure our GTM approach across products and initiatives is effective and efficient for sales teams.
• Look around corners for the team. Whether planning for the next quarter, for the next year with new products, or for several years down with new organizations, this role will be responsible for shepherding our Account Management team into the future.

We’re excited about you because…

• You’re a high achieving strategy and operations leader with experience driving sales outcomes. You provide strategic leadership to your cross-functional team, ensuring that every aspect of the sales operation is aligned with the overarching business strategy. You have worked with sales teams to build and execute pipeline strategies. You know how to deep dive sales teams’ challenges, both to understand and resolve their pain points at an individual level and to create system-wide solutions. You overindex on driving high efficiency across sales teams and within your team, looking to make every process 1% better. You demonstrate ownership by taking responsibility for the outcomes of your business, adapting to challenges, and ruthlessly prioritizing to meet goals.
• You’re accustomed to complex and multi-stakeholder environments. This will include Sales for org structure and OKR attainment, Sales Planning for goals and tracking, Analytics for dashboard resources, and internal DoorDash teams for prioritization of top DoorDash bets that the Account Management team drives forth, to name a few. You embody our “one team, one fight” mentality in partnering with teams like Support and product specialists to ensure the overall success of reps and restaurants.
• You find and lead 0 to 1 opportunities. We are constantly enhancing our products and processes. We are looking for someone who loves to get to the lowest level of detail to find efficiencies in our systems and leads with ownership and a bias for action in implementing solutions.
• You look for the win win wins. The scale of our ambition is great and we look to our leaders to balance unbridled optimism in finding the wins for our customers, their team, DoorDash and truth-seeking challenger mindset to guide the team towards those wins.

We expect this position to be filled by 5/13/2025.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefits, and several paid holidays. Paid sick leave in compliance with applicable laws (i.e. Colorado Healthy Families and Workplaces Act).

Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

The base pay for this position ranges from our lowest geographical market up to our highest geographical market within the United States.

$151,000—$222,100 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.