UnisysBusiness Analyst (Automation Analyst)
What success looks like in this role:
Role Overview
We are seeking a highly skilled Business Analyst to act as a critical bridge between our Product (IT/backend) teams and Customer/Account teams. This is a key role responsible for translating business needs into clear, actionable technical requirements, ensuring alignment across stakeholders and enabling efficient product development.
The ideal candidate combines strong technical understanding with business acumen, and is comfortable working in a fast-paced, Agile environment.
Partner with Product, Engineering, and Customer/Account teams to gather, analyze, and document business and technical requirements
Translate complex business needs into detailed functional and technical specifications
Create and maintain user stories, acceptance criteria, and backlog items to support development teams
Develop process flows, system diagrams, and documentation (e.g., using Visio or similar tools)
Act as a liaison between technical and non-technical stakeholders, ensuring clear communication and alignment
Analyze product performance metrics and user data to support decision-making and continuous improvement
Identify opportunities for process optimization and automation within existing workflows
Support and operate within Service Desk / ITSM environments, ensuring smooth handling of incidents, changes, and requests
Collaborate closely with Agile teams, participating in sprint planning, stand-ups, and retrospectives
You will be successful in this role if you have:
Strong technical background with the ability to understand system architecture and product design
Proven experience in writing technical requirements and capturing detailed user stories
Solid understanding of IT Service Management (ITSM) platforms such as ServiceNow, Freshworks, or BMC Helix
Familiarity with APIs and how systems integrate and communicate
Understanding of CI/CD principles and modern software development practices
Experience working in Agile/Scrum environments
Ability to interpret and work with product metrics, analytics, and data insights
Experience in process mapping and diagramming tools (e.g., Visio or similar)
Strong analytical thinking and problem-solving skills
BA/BS degree and 3+ years’ relevant experience OR equivalent combination of education and experience
Preferred Qualifications
Experience working in a Service Desk or support-driven environment
Exposure to automation tools and process improvement initiatives
Ability to proactively identify inefficiencies and recommend scalable solutions
Strong stakeholder management and communication skills across technical and business audiences
Additional Valuable Skills
Basic to intermediate knowledge of Python for data analysis, scripting, or automation
Experience working with reporting tools and data analytics (e.g., building dashboards, interpreting trends, supporting data-driven decisions)
Background as an ITSM Subject Matter Expert (SME), with deep understanding of service management processes and best practices
Familiarity with data visualization tools (e.g., Power BI, Tableau, or similar)
Ability to work with large datasets and derive actionable insights
Benefits:
Monthly gross 44.200 HUF cafeteria - regardless of your weekly working hours
SZEP Card and programs around kindergarten/nursery support, housing support, commuting support
Private Health Insurance - Premium Package provided for all Unisys associates after 6-month tenure
Life & accident insurance
Home office support net 9000 HUF a Month
Last and foremost, a great team, also a lot of learning and training opportunities
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.