PORCH 💚System Support Specialist, HOA
Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by
providing the best services for homebuyers
led by advantaged underwriting in insurance
to protect the whole home.
As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.
In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.
The future is bright for the Porch Group, and we’d love for you to be a part of it, as our Homeowners of America | System Support Specialist
THE POSITION
The System Support Specialist will assist the System Support Supervisor in presenting products accurately and professionally. This role involves testing, auditing, and implementing changes to our policy administration systems, which includes both a legacy system and a new system. The System Support Specialist ensures a high standard of user experience for both internal and external users and reports directly to the System Support Supervisor.
WHAT YOU DO
Create detailed test plan templates, outlining requirements and documenting results.
Conduct testing across multiple servers, including development, cycle, staging, and live environments.
Communicate errors, compliance updates, and upcoming changes to various departments.
Balance workload across multiple policy administration systems.
WHAT TO EXPECT:
Quick recruitment process through video calls.
Pay rate: $116 MXN per hour
Training: paid initial training, as well as ongoing training to help you develop in your role and career.
Career path: this is only the beginning! We offer real opportunities for career growth as our team keeps on growing!
Support: You’re working from home, but not alone! Your team is available in real-time to help you be successful!
Work/Life Balance: This is a 100% remote job, which means no more time wasted in traffic! Spend more time at home, where your family needs you!
WHAT YOU BRING:
1 to 5 years of related training or experience in testing, auditing, and administration systems, or an equivalent combination of education and experience.
High school diploma or general education degree (GED) required; Bachelor's degree preferred.
Car insurance is acceptable if the candidate shows a willingness to learn)
Health insurance experience is acceptable only if accompanied by testing experience
Experience in User Acceptance Testing (UAT) and software testing
Nice to have:
Experience with Property and Casualty insurance
Solid understanding of Sarbanes-Oxley (SOX) compliance
Additional requirements:
High proficiency in English. Effective written and verbal communication skills.
Strong analytical skills for gathering and analyzing information.
Ability to manage confidential information with discretion.
Excellent documentation skills, both clear and concise.
Strong planning and organizational skills.
Ability to adapt and excel in a fast-paced work environment.
Demonstrates accuracy, thoroughness, and attention to detail.
Exhibits strong ethics and integrity.
Proven team player with a positive attitude.
Self-motivated with a desire to succeed.
Ability to provide technical support and troubleshooting
Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload.
Equipment: a laptop (or a desktop computer) and an internet connection that meet our minimum requirements.
#LI-FQ1
#LI-Remote
What’s next?
Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!
Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.
Porch is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.