Senior Manager, GTM Systems

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity?

We are looking for an Engineering Manager to join our Go to Market Systems Team. In this role you’ll work closely with partners from our Sales, Marketing, RevOps and engineering teams on building the systems that bring our Go To Market strategy to life. We’re facing exciting scaling challenges as we look to build a world class GTM Systems ecosystem platform that helps in our mission to bring the leading AI Agent to market.

What will I be doing?

• Partnering directly with stakeholders from across the business to shape the technical solutions to business problems.
• Design scalable and high-performance Go To Market systems that enable Intercom to build a world class Go To Market engine.
• Drive technical strategy and decisions, ensuring solutions are scalable, maintainable, and integrate seamlessly with existing systems.
• Grow your team’s capacity by mentoring engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.

What skills do I need?

• Proven track record of leading GTM Systems teams.
• Experience with Salesforce and the ecosystem of related tools.
• Experience building and growing high performance teams in a fast moving environment.

Bonus skills & attributes

• Experience with Snowflake, or similar Data Warehouse
• Exposure to Salesforce CPQ
• RevOps, Sales Ops, or Marketing Ops Experience

Benefits

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

The base salary range for candidates within the San Francisco Bay Area is $212,750 - $247,250. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Policies

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Is this role not quite what you're looking for? Join our Talent Community to stay connected with us.