Manager, Global Business Services

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Global Business Services (GBS) team plays a critical role in establishing and managing policies and processes for the Go-To-Market (GTM) motion, including deal policy, approval processes, contract processes, and the New Product Introduction (NPI) process. Our team ensures compliance with these policies, addresses any breaches, and oversees GBS's business operations.

What you’ll do

In this role, you will lead a team of Operations Associates responsible for implementing internal controls for our revenue contracting processes. This includes supporting deal approval frameworks, managing required tools, and enforcing governance standards. You will train and coach the team on approval management while ensuring revenue contracts meet internal quality controls. Additional responsibilities encompass managing wallet approval workflows, triaging complex deal review requests, tracking governance breaches, and implementing corrective measures. This position will also evolve to support additional functions over time. You’ll provide guidance on effective collaboration with cross-functional stakeholders, including product teams, sales, commercial legal, and support services, to ensure compliance with established governance controls.

The GBS Operations Manager will be an adaptable leader and cultivate the engagement of their team members while guiding them to be the best they can be, through feedback, coaching, mentoring, and advocacy within the organization. This means helping to set team goals, and using metrics to efficiently measure and guide team performance in pursuit of those goals. To be a fit, you will have a strong operations mindset, be able to move quickly, and be passionate about delivering an incredible user experience.

Responsibilities

• Recruit, manage, coach, and develop a team of in-office Operations Associates
• Guide your team in completing deal approval workflows, including managing approval matrices, implementing standard operating procedures, and administering approval tools
• Drive operational excellence by scaling the team to manage a diverse range of operational tasks, including case management, ad hoc reporting requests, data management, and contract audits
• Ensure strong operational delivery and process improvement by maintaining quality control of custom fee schedules before release, adhering to internal service-level agreements and deadlines
• Resolve escalations by collaborating directly with sales and cross-functional leadership
• Identify gaps in current systems, policies, and processes, and recommend enhancements to mitigate revenue contracting risks
• Build a great culture and ensure team members are happy, effective, and growing in their career
• Set clear goals and direction, and provide regular feedback on team members’ performance
• Be data-driven in your analysis of performance, and in your decision making
• Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 5+ years of direct people management experience in operations, revenue contracting, commercial governance, and sales process functions
• Proven ability to effectively partner with globally distributed internal stakeholders to drive alignment and achieve objectives
• Strong operational background that includes launching new processes, driving scalable improvements, and enhancing service delivery
• Experience thriving in ambiguous, rapidly scaling environments with a high level of agency and adaptability
• Demonstrated skills and credibility in core user-facing team functions, maintaining a high standard of quality, along with a willingness to lead by example
• Excellent written and verbal communication skills in both English and Spanish

Preferred qualifications

• Experience in deal management, procurement, pricing strategy, and/or financial consulting
• Experience in SaaS, payments, e-commerce, and/or fintech
• Experience in building and scaling new teams from zero
• Experience operating in a high growth technology company