Commercial Real Estate Virtual Assistant (Philippines-based)

Job Title: Commercial Real Estate Virtual Assistant (Philippines-based)

Role Overview:
We are seeking a highly detail-oriented Commercial Real Estate Virtual Assistant based in the Philippines to support both a commercial listing agent and a commercial mortgage broker. The role involves conducting research, providing underwriting support, reviewing leases, organizing documents, and managing CRM tasks. Key tools used include CoStar, Crexi, and Salesforce.

Key Responsibilities:

• CRE Research & Data Gathering

  • Use CoStar, Crexi, title profiles, and other tools to research properties, owners, tenants, sales comps, and lease comps.

  • Research closed transactions and summarize key data points (price, cap rate, rent, terms, concessions, etc.).

• Leases, Rent Rolls & Financials

  • Read and interpret commercial leases (AIR, CAR, and custom forms).

  • Prepare clear lease abstracts capturing term, rent, options, NNN/CAM structure, reimbursements, caps, and unusual clauses.

  • Analyze rent rolls and historical operating statements; normalize income and expenses based on provided guidelines.

• Underwriting & Deal Sizing

  • Assist with underwriting for listings and financing using existing Excel models and SOPs.

  • “Size up” deals for owner-user and investment loans using provided metrics and lender criteria (DSCR, LTV, minimum coverage, etc.).

  • Build new Excel underwriting templates for different deal types and help troubleshoot or correct formulas in existing spreadsheets.

• Transaction & Document Support

  • Work with title and escrow: help review title reports, escrow instructions, and closing documents under guidance.

  • Organize and maintain digital files for each deal (leases, financials, reports, photos, OMs, LOIs, term sheets).

  • Assist in preparing listing packages, basic OMs, and finance packages from templates.

• CRM & Administrative Support

  • Update and maintain Salesforce (or similar CRM) with properties, contacts, activities, and pipeline stages.

  • Prepare call lists, follow-up lists, and weekly status reports for active listings and loan files.

  • Manage calendars, schedule calls, and coordinate with clients, lenders, title, and escrow as needed.

  Qualifications:

  • At least 2+ years of experience as a real estate VA or in a related CRE, lending, or property management role.

  • Practical knowledge of commercial real estate transactions and documents, including title and escrow.

  • Strong ability to read, understand, and analyze commercial leases and produce lease abstracts.

  • Solid understanding of basic underwriting concepts, including:

    • Net Operating Income (NOI)

    • Debt Service Coverage Ratio (DSCR)

    • Capitalization rate

    • Loan-to-Value (LTV)

    • Cash-on-Cash return (COC)

    • Operating expense ratios

  • Advanced skills in Microsoft Excel, Word, Outlook, and PDF tools (data cleanup, formulas, pivots, comments, PDF editing/annotation).

  • Experience with CoStar, Crexi, and title profile tools or similar real estate data platforms.

  • Experience working with Salesforce or related CRM platforms (e.g., HubSpot, Pipedrive, RealNex) for data entry, tracking, and reporting.

  • Excellent written and spoken English, comfortable communicating with brokers, clients, title officers, escrow officers, and lenders via email, chat, and Zoom.

  • High attention to detail, accuracy with numbers, and ability to follow detailed SOPs and checklists.

  Preferred (Nice to Have):

  • Prior experience supporting a commercial mortgage broker or commercial lender.

  • Familiarity with AI tools for document review (e.g., AI lease abstraction, PDF analyzers) and willingness to learn new software quickly.

  • Experience with U.S. commercial property types: industrial, retail, office, multifamily, and specialized assets.