StradaLocal Service Transition & Singapore, Malaysia or Australia Senior Expert
Join us on a journey of endless possibilities
At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.
With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.
Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.
Learn more at www.stradaglobal.com
Local Service Transition & Singapore, Malaysia or Australia Senior Expert (CG05_Service Transition Analyst II)
The Local Service Transition & Country Senior Expert ensures country-level implementations move smoothly from project delivery into stable operations. Working with the Global Service Transition Consultant, the expert oversees local transition activities and ensures delivery meets scope, quality, time, and budget. The role brings advanced knowledge of local HR/Payroll statutory rules, regulatory requirements, system behaviour, and end-to-end payroll processes. It ensures that local systems, documentation, configurations, and support structures are fully ready for go-live, applying global standards while adapting them only when required by local regulations or operational needs.
With strong expertise in operations and or system configuration activation/set up, the Senior Expert understands how country-specific regulations, tools, integrations, and public-administration interactions impact the implementation. They stay current on local compliance rules, reporting obligations, and dependencies to ensure solutions are accurate, compliant, and aligned with both global and local requirements—especially in complex implementations. The role also delivers focused client training as needed, ensuring both clients and internal Operations are fully prepared for go-live.
Main Responsibilities
As Senior Expert in implementations at country level, ensure methodology and standards are followed, support colleagues, and proactively drive improvements and assist the country specialists and country/multi-country SME where required.
Maintain the main goal: achieving a successful transition from Project to BAU for both client and Operations teams.
Bring strong HR/Payroll operational expertise and prior hands-on experience in implementation services to support accurate country-specific execution and operationally sound transitions.
Lead local workshops to ensure clients understand the in-scope services defined in the global contract, the service delivery model, and the systems landscape.
Help clients understand the implementation methodology—what is being implemented, when, and how—covering PIX phases and deliverables.
Onboard the BAU Operations team into the project.
Prepare the Payroll Calendar and Trusted Source List.
Provide required system access to clients and Operations team members.
Implement local service delivery tools (case management, call center tools, SLA reporting tools, etc.).
Coordinate and deliver client training to ensure readiness for go-live.
Coordinate BAU Operations training to ensure operational readiness for go-live.
Coordinate and lead testing phases to ensure all in-scope systems function correctly, are integrated as expected, and match contractual specifications.
Direct and plan work, objectives, and resource models for transition-to-Operations activities.
Identify and communicate risks promptly.
Monitor the delivery of the transition to ensure it remains within agreed scope, quality, timelines, and budget.
Prepare and oversee the hypercare period.
Knowledge, Experience, Skills & Competencies
Expertise of 2-4 years in PY-HR work is required.
Experience in implementation teams at ST workstream is required.
2-4 years of expertise/knowledge in client management is needed.
+3 years' experience/knowledge in Strada systems and tools and different payroll systems in the market is required.
Experience in coordination between different stakeholders within an organization.
Strong communication skills, with previous customer-facing / liaison experience.
Good English skills written and verbal (additional language is highly beneficial).
Highly organized with the ability to oversee large and multiple projects.
Good PC Literacy – Microsoft and Smartsheet usage is a plus.
The role will involve local country and international travel and time away from home.
Experience in working closely with operational teams.
Ability to manage process/service workshops with multiple customer contacts.
Service testing experience – System Integration Test, Scenario Based Test, Service Rehearsal and Parallel Runs.
Handling of knowledge transfer and service transitions.
Education
- Bachelor's Degree or any relevant expertise
At Strada, our values guide everything we do:
Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right.
Benefits
At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.
All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.
Our commitment to Diversity and Inclusion
Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.
Diversity Policy Statement
Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodations for disabilities and religious practices. Applicants may request reasonable accommodation by contacting their recruiter.
Authorization to work in the Employing Country
To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.
Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.
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