Regional Technical Service Manager

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

THE ROLE: The Regional Technical Service Manager will be responsible for managing and coordinating a wide variety of training activities related to service operations for our direct branches, distribution channel partners, and authorized service locations across Canada. We offer a comprehensive benefits package that includes Flexible Time Off (FTO) for salaried positions, health, dental, and vision coverage, an investment savings plan, and various additional benefits.

RESPONSIBILITIES: 

• Provide service and shop operational guidance to the branch operations in the assigned area in accordance with established company policies and procedures
• Monitor service performance and advise shop operations related to 6S, shop tooling, workload management, Environmental health and Safety policies, Service Vehicles, etc
• Assist in managing workload and manpower between all branches within the region
• Guide the service efforts of all Flygt distributors/representatives/OEM service facilities in the Region in accordance with company policies and procedures.  Assist end users with service related issues
• Provide supervision and training to appropriate personnel to assure smooth, efficient and effective service operations (includes in-shop repairs, start-ups and field service)
• Interface with end-users (in some cases with reps and distributors) handling service problems and startups either by phone or on-site visit.  Assist office personnel with product specifications as required
• Assure compliance with all established personnel policies and procedures
• Conduct training seminars within the assigned region for both direct branches and distribution partners
• Assist in the effective communication of Technical and Service Bulletin
• Conduct or support warranty evaluations for direct branches and distribution partners
• Assist in direct branch service operations as necessary
• Additional duties and responsibilities may be required based on organization needs

QUALIFICATIONS:

• 5 years related experience working in the field of waste water projects and products.
• High School Diploma required.  Continued education is preferred, but not required.
• Strong working knowledge of the theories governing the operation and application of various Flygt and other relevant Xylem brand products is necessary.
• Working knowledge in water/wastewater processes.
• Thorough understanding of systems troubleshooting and the benefits of establishing best service practices
• Very strong customer focus and interaction to ensure optimum relationships.
• Must have experience with electrical control panels, VFD’s, PLCs, SCADA systems and other electronic systems and instrumentation
• Must have proactive ES & H focus in and around company and customer worksites; as well as on travel to and from.
• Strong leadership, supervisory, prioritization and communication skills (written and verbal) are necessary to help define, develop and enforce initiatives
• Must be proficient in Microsoft Word, PowerPoint, Excel, & SVMX.

DAY IN THE LIFE:

In this role, the working environment is a field and high production work environment and requires frequent work outdoors, including working in high temperatures for 8 or more hours per day. The physical demands may include but not limited to regularly sitting, standing, walking and lifting up to 50lbs.  In addition, this role may spend up to 100% of time in the field, with travel up to 50%.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.