Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

This role is in support of Cencora's patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business. 

Responsibilities

• Create and maintain patient records in the CRM by ensuring information documented are accurate and updated regularly

• Execute administrative tasks critical to the progression of patients through the Program

• Ensure data integrity

• Act as a liaise between other members of the team

• Handling faxes (incoming/outgoing) accordingly and timely

• Organize work schedule to complement working hours in multiple time zones

• Labeling and attaching documents to the CRM

• Ability to cover various shifts

• Ad hoc duties as assigned

Education:

• High School Diploma or Post Secondary schooling preferred

• Technical vocational training or equivalent combination of experience and education​

Work Experience:

• Minimum 2 years experience in a similar administrative or data entry role

• Experience with the SalesForce software (or experience with a CRM system) an asset

• Experience with the faxing software (MyFax or Right Fax) an asset

• 2 years directly related experience

Skills and Knowledge:

• Excellent computer skills

• Knowledge of medical terminology an asset

• Ability to work autonomously

• Ability to provide assistance to team members during periods of increased workload

• Ability to recognize and question abnormal data and escalate if need be

• Ability to foresee and adjust scheduling and adjust workload

• Strong analytical skills

• Effective interpersonal and leadership skills

• Effective organizational skills; attention to detail

• Ability to consistently meet deadlines ;Time management skills and ability to prioritize tasks

• Excellent problem-solving skills; ability to resolve issues effectively and efficiently

• Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

• Ability to communicate effectively in English and French (oral and written) for the Quebec and New Brunswick provinces

The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

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Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Salary Range*

$39,900 CAD - 59,180 CAD

Affiliated Companies:

Affiliated Companies: Innomar Strategies