Customer Success

Meter's mission and long term ambition

Meter builds better internet infrastructure. We make it exceptionally easy for any business to have great computer networking, internet, and Wi-Fi. Businesses of all sizes and industries increasingly rely on internet infrastructure for daily operations, yet getting connected today is incredibly difficult. To solve this problem, Meter builds and manages a vertically integrated solution across hardware, software, and operations. We believe people who build hardware and software should be the ones responsible for it. Our ambition is to evolve internet infrastructure into a utility.

This role is critical to Meter's success

As an early member of the Customer Success team, you will be an essential partner to our customers, helping them realize the full value of Meter’s network infrastructure solutions. You’ll support onboarding, maintain proactive communication throughout the customer lifecycle, and ensure our clients have an exceptional experience.

You are a strong fit if you have at least two years of experience in customer success, account management, technical support, or a related customer-facing position. We are looking for individuals who are passionate about technology and curious about network infrastructure. You will need to be detail-oriented, organized, and great at getting things done in a fast moving, quickly changing environment. Experience working with a technical product and supporting a technical customer base is preferred. Aptitude with tools like Salesforce, Zendesk, or Gainsight is also a plus.

You will have an impact by

• Helping scale Meter’s Customer Success function and the impact it has on the overall customer journey
• Onboarding new customers to the Meter solution upon initial installation
• Building and maintaining relationships with a high volume of Meter customers
• Driving growth and expansion within your book of business
• Partnering with Support, Engineering, and Operations teams to resolve high-priority customer issues
• Improving Meter’s trust and awareness across industries through collecting customer testimonials
• Channeling customer feedback to internal teams to improve Meter’s products and services
• Monitoring customer health and engagement metrics to proactively address risks and to ensure retention
• Collaborating with customers to launch and support the rollout of beta hardware and software programs

Learn more about how we operate and some of our work

• What is Meter?
• Meter: the internet utility by Packy McCormick
• How we operate
• Vertical integration in practice

Compensation

We think about Meter's compensation package as a combination of salary, equity, benefits, and the experience of working with a talented team to make the biggest impact of your career.

• The estimated salary range for this role is $85,000 - $120,000.
• Additionally, this role is eligible to earn commissions and to participate in Meter’s equity plan.

The salary range represents the low and high end of the salary range for this job in the Bay Area. The actual salary offer will carefully consider a wide range of factors such as your skills, qualifications and experience.

Benefits

• Medical, dental & vision insurance coverage for you and your dependents
  • Annual memberships to One Medical, Headspace and Wellhub
• 401k (traditional and Roth options available)
• Flexible time off (FTO)
• Commuter reimbursement
• Parental Leave
• In-house chef and onsite meals (San Francisco Office)