Client Success Specialist

WOO X is a global centralised crypto futures and spot trading platform offering best-in-class liquidity and price execution.

Our vision is to inspire confidence, higher performance, and joy in every user. We have a mission to provide the best liquidity on the best terms. We compete not just on price execution but also on integrity, user experience, innovative tools, and global opportunities.

About the opportunity:

We are looking for a Client Success Specialist who can join us along this mission and vision. You’ll become an integral part of the Customer Success team, which is dedicated to empowering traders with seamless support, personalised guidance and proactive solutions. They bridge the gap between users and our products, ensuring an exceptional trading experience by addressing concerns, optimising engagement and driving long-term satisfaction. Interested? Keep on reading!

What you’ll be working on:

• Proactively engaging with clients to understand their needs, goals, and challenges.
• Providing timely and accurate information about our platform, services, and market trends.
• Troubleshooting and resolving clients' problems, ensuring a positive resolution and a high level of satisfaction.
• Collaborating with other teams to ensure clients receive comprehensive support.
• Developing and delivering educational materials to help clients understand our platform features and best practices.
• Gathering and analysing client feedback to identify trends, areas for improvement, and opportunities for innovation.

Why work with us:

Join us in realising our vision of advancing and leading innovation in CeFi. Enjoy work flexibility, a supportive team, and an environment that nurtures your ideas. Plus, expect a performance-based annual bonus for all contributors at WOO 💪

About you:

• Proven experience in a client success or customer support role in the crypto industry for at least 2 years.
• Experience with handling tech-related requests (for example, previous experience with API trading, checking backlogs, etc.).
• Excellent communication and interpersonal skills.
• Problem-solving mindset and the ability to thrive in a fast-paced environment.
• Basic knowledge about trading and familiarity with using the most popular crypto exchanges.
• Familiarity with regulatory compliance in the cryptocurrency industry will be a plus.
• Ability or willingness to work within the LATAM business hours.