IT Support Technician

We’re the forever innovators. On a mission that goes beyond business. Securing digital ownership in a changing world. Unlocking true freedom. We’re revolutionaries.

Looking beyond today. Bridging excellence and pragmatism, with ambition and conviction,to push the limits of what’s possible. That’s what you’ll do here, in this playground of innovation. With leadership and trust, you’ll write the rules of new technology, and create products that redefine security in a digital age.

Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in UK, US, Switzerland and Singapore, Ledger has a team of more than 500 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets – including the Ledger hardware wallets line with more than 6 millions units already sold in 200 countries.

Your mission

• Diagnose and resolve issues related to workstations, printers, local networks, office applications, and operating systems.
• Collaborate with internal teams to address complex issues and provide continuous user support.
• Log and document all user-reported incidents in the Jira ticketing system.
• Follow incident resolution procedures and ensure issues are resolved within the defined Service Level Agreement (SLA) timeframes.
• Communicate effectively with users to provide updates on the status of their open tickets.
• Perform regular checks and preventive maintenance on hardware and software to ensure optimal performance.
• Suggest improvements to optimize IT system performance and reduce the risk of failures.
• Manage onboarding and offboarding processes.
• Provide basic training to users on the proper use of IT equipment and software.
• Create guides and support documents to help users independently resolve common issues.

What we're looking for

• Degree in IT or equivalent experience (BTS or DUT).
• Good Proficiency in both spoken and technical English (minimum B2 level).
• Strong knowledge of operating systems (Windows, macOS, Linux) and office software (Google Suite, Slack, Microsoft Office).
• Excellent communication and customer service skills.
• Ability to work methodically, independently, and as part of a team.
• Scripting: Batch, Python, GAM, is a plus
• Experience with MDM solutions: JAMF, INTUNE, is a plus

What's in it for you

• Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow.
• Social: Annual company outing for Ledgerdary Days, plus frequent social events, snacks and drinks
• Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage.
• Well-being: Personal development, coaching & fitness with our dedicated partners.
• Vacation: Five weeks of paid leave per year, in addition to national holidays and rest
• High tech: Access to high performance office equipment and gadgets
• Transport: Ledger reimburses part of your preferred means of transportation.
• Discounts: Employee discount on all our products.

Remote Work Policy:

• First 3 months: Full-time on-site.

• Next 3 months: 2 remote workdays per month.

• After 6 months: 1 remote workday per week.

We are an equal opportunity employer for all without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age.