Manager, Recruiting Operations

The Recruiting Operations Manager is a critical role responsible for ensuring a seamless and positive candidate experience throughout the recruitment process. This role will lead a team of recruiting coordinators and manage the operational aspects of coordination, ensuring efficiency and accuracy. Additionally, this person will be a key member of the Recruiting Operations team, driving program management on key programs, specifically candidate experience, to enable the recruiting team to be successful. The ideal candidate is highly organized, detail-oriented, a strong communicator, and possesses a passion for leading a dynamic team and creating exceptional candidate experiences.

You will:

• Team Leadership and Management

• Lead, mentor, and develop a team of Recruiting Coordinators.

• Manage load balancing across the team, monitor performance, and provide ongoing feedback and coaching.

• Ensure team adherence to best practices and company policies.

• Foster a collaborative and supportive team environment.

• Coordination Process Management

• Oversee the scheduling and coordination of interviews, including phone screens, virtual interviews, and on-site interviews.

• Oversee candidate communication, ensuring timely and professional responses.

• Establish and maintain documentation for recruiting coordination processes and procedures, ensuring consistency and knowledge sharing.

• Develop and implement process improvements to enhance efficiency and effectiveness.

• Work with the team to ensure Greenhouse and ModernLoop data accuracy and integrity, as related to Coordination responsibilities. 

• Ensure compliance with all applicable employment laws and regulations.

• Candidate Experience

• Champion a positive and consistent candidate experience throughout the recruitment lifecycle.

• Gather and analyze candidate feedback to identify areas for improvement.

• Implement strategies to enhance candidate engagement and satisfaction.

• Work with stakeholders (recruiting team and hiring managers) to ensure a smooth hand off of the candidate through the hiring process.

• Program Management

• Lead cross-functional projects related to recruiting operations. 

• Define project scope, timelines, and deliverables for recruiting coordination programs, ensuring alignment with overall recruitment goals.

• Monitor program progress, identify potential risks and roadblocks, and implement mitigation strategies.

• Conduct post-program analysis to measure effectiveness and identify areas for continuous improvement.

• Reporting and Analytics

• Generate and analyze recruitment metrics and reports to track performance and identify trends related to Recruiting Coordination. 

• Provide regular updates to the recruiting team related to Coordination. 

• Identify and recommend solutions to address recruitment challenges related to Coordination and candidate experience. 

• Additional Areas

• Assist with onboarding coordination, ensuring a smooth transition for new hires.

• Own and maintain a strong relationship with ModernLoop, scheduling tool. 

• Stay up to date on new ModernLoop features and communicate those to the team. 

• Provide ModernLoop with regular feedback and requests to ensure we’re using the tool to its fullest potential and it’s meeting the needs of our team.

 

Ideally you'd have:

• 7+ years of experience in recruitment coordination organization.
• 4+ years experience leading and developing a high performing team.
• Strong understanding of recruitment processes and best practices.
• Experience identifying inefficiencies, solutions and executing, to ensure the strongest process. 
• Excellent organizational, time management, and problem-solving skills.
• Exceptional communication and interpersonal skills.   
• Ability to work in a fast-paced and dynamic environment.
• Strong attention to detail and accuracy.

   

Nice to haves:

• Proficiency in Greenhouse and ModernLoop
• Experience managing a candidate experience program
• Vendor management experience

 

Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You’ll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.

_Please reference the job posting's subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the locations of San Francisco, New York, Seattle is:

$160,000—$192,000 USD_

PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.

About Us:

At Scale, we believe that the transition from traditional software to AI is one of the most important shifts of our time. Our mission is to make that happen faster across every industry, and our team is transforming how organizations build and deploy AI.  Our products power the world's most advanced LLMs, generative models, and computer vision models. We are trusted by generative AI companies such as OpenAI, Meta, and Microsoft, government agencies like the U.S. Army and U.S. Air Force, and enterprises including GM and Accenture. We are expanding our team to accelerate the development of AI applications.

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We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.

We comply with the United States Department of Labor's Pay Transparency provision. 

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