German Customer Service Agent - Remote in Greece

Looking for a role where your love for the German language and helping others plays a major factor? We are hiring on behalf of our client for the role of German Customer Service Agent - Remote in Greece! In this opportunity, you will be part of a fast-paced team, enjoying flexible working hours, and have the chance to grow within a company that's focused on delivering top-quality customer service.

Responsibilities

• Manage incoming chat, mail or phone calls

• Identify and assess customers’ needs to achieve satisfaction

• Build relations of trust through open and interactive communication

• Provide accurate, valid, and complete information by using the methods/tools

• Keep records of customer interaction, process customer accounts and file documents

• Follow communication procedures, guidelines, and policies

• Fluency in German (C1 - C2)

• Very good command of English (B2 – C1)

• Good MS Office skills

• Strong phone contact handling skills and active listening

• Excellent communication and presentation skills

• Customer orientation and ability to adapt/respond to different types of characters

• Ability to multi-task, prioritize, and manage time effectively

• Competitive Salary

• Monthly Bonuses

• Meal Vouchers

• Health care benefits and numerous other discounts

• Continuous Training and access to Educational Platforms

• Relocation package for candidates relocating from abroad, including travel expenses and initial accommodation