YunoTeam Lead of Key Account Management
Remote | Latam | Full Time | Leader | +8 years of experience
Who We Are
At Yuno, we are building the payment infrastructure that allows all companies to participate in the global market. Founded by seasoned experts from the payments and tech industries, our technology provides access to leading payment capabilities, enabling companies to engage customers confidently and maintain global operations through seamless integrations.
We empower high-performing teams at brands like InDrive, McDonald's, Rappi, and Viva Aerobus to integrate over 1,000 payment methods via a single API. By leveraging advanced AI and the latest technologies, we orchestrate smart routing and fraud prevention across 80+ countries.
About The Role
We are orchestrating the best high-performing team!
We're looking for a Team Lead of Key Account Management to own and grow some of our most strategic client in LATAM. This is not a maintenance role. It's a growth role. You will be responsible for turning satisfied clients into long-term partners and finding new opportunities where others see a steady account.
You will work at the intersection of relationship management, commercial strategy, and product feedback. That means collaborating daily with technical, sales, legal, product, and operations teams to make sure clients don't just stay, they expand. The ambition here is to grow revenue, deepen trust, and raise the bar for how Yuno shows up for its most important customers. We expect the same drive from you: always pushing for more, never settling for good enough when great is within reach.
This role also demands the kind of transparency that builds real partnerships. You will be the primary voice clients hear from Yuno — which means setting honest expectations, listening actively, and following through consistently. At the same time, you will need to adapt fast. The payments landscape shifts constantly, and your ability to read the room, pivot your approach, and keep clients confident through change will be what sets you apart.
If you thrive on ownership, move fast, and know how to build trust at every level of a client organization — this role is for you.
Your Contribution Will Be
Serve as the primary point of contact for key accounts, building deep and lasting client relationships
Drive revenue growth through upselling, cross-selling, and identifying new opportunities within existing accounts
Monitor client health metrics and address risks or concerns proactively before they escalate
Coordinate cross-functionally with Sales, Product, Operations, Legal, and Support to ensure seamless service delivery
Translate client feedback into actionable insights for internal teams to improve products and processes
Oversee account onboarding and ongoing performance, ensuring clients achieve their strategic objectives
Prepare and deliver clear, compelling business reviews and strategic recommendations for client stakeholders
Stay current on payment industry trends, regulations, and competitive dynamics to bring value beyond the contract
Skills You Need
Minimum Qualifications
Fluent English is a must
8+ years of proven experience as a Key Account Manager or Client Relationship Manager serving international clients in the payments industry
Ability to define long-term growth plans for key accounts
Agile resolution of complex problems involving multiple stakeholders
Strong understanding of payment technologies, financial services, and relevant industry regulations
Excellent communication, negotiation, and presentation skills across different levels of seniority
Demonstrated ability to manage complex accounts with multiple stakeholders simultaneously
Strategic thinker with strong analytical and problem-solving skills
High level of ownership — you follow up, you follow through, you close loops
Comfortable operating in fast-paced, ambiguous environments where priorities can shift quickly
Bachelor's degree in Business, Marketing, or a related field; Master's degree is a plus
What We Offer at Yuno
Competitive Compensation
Remote Work – You can work from everywhere!
Home Office Bonus – A one-time allowance to help you create your ideal home office
Work Equipment
Stock Options
Health Plan wherever you are
Flexible Days Off