VantiveCustomer Success Coordinator (Homecare)
Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.
We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.
Do you have a passion for delivering excellent customer service and working in a team environment? Every day we support and work closely with our staff and customers and in this role you will be the first point of contact for our home patients. We believe the right person for this role would possess excellent customer service skills, good attention to detail, and loves working in a team environment.
Permanent full-time roleMonday to Friday between 7am - 6pm (5pm finish on Friday) on Weekly rotating 8 hour shifts.
Essential Duties and Responsibilities
To manage the processing of customer orders for home patients
To manage customer queries and complaints ensuring a win win solution for Vantive and the customer
To create lateral relationships with other departments to support product distribution
To enhance the reputation of customer success and positively promote the image of Vantive
To contribute to the evolution of the department by providing feedback and taking action to improve
To positively contribute to the delivery of service excellence to Vantive`s customers and patients
Qualifications
GCSE Level standard
Organized
Ability to prioritize workload in a very busy environment
Tenacious
Strong decision making skills
Strong attention to detail/accuracy
Good team player
Professional telephone manner
Proactive and reactive nature
Siebel experience preferred
Flawless customer service skills
Can do attitude, willing and positive manner
What are some of the benefits of working at Vantive?
Excellent base salary, plus a competitive benefits package
Professional development opportunities
High importance placed on work life balance
Commitment to growing and developing an inclusive and diverse workforce
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Reasonable Accommodation
Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link
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