Technical Support Engineer Lead

Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com.

As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.

Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

What You'll Do

• Lead and grow a high-performing team of Technical Support Engineers, shaping the future of support in a core region for Amplitude. 
• Own and optimize daily operations keeping in mind support targets (SLA and CSAT) and a focus on customer outcomes. 
• Drive product improvements by surfacing patterns from support and advocating for customer needs. 
• Scale regional support using automation and AI.
• Develop your team's technical and operational maturity. 
• Collaborate with key stakeholders such as Product, Engineering, and Customer Success to resolve escalations.

 

You'll Thrive Here If You

• Have proven experience leading technical support teams in AMER markets with a deep understanding of regional customer needs.
• Are a strong collaborator with regional cross-functional leaders. 
• Know how to run distributed regional teams.
• Can debug API requests, query logs, and push for root cause. 
• Have integrated AI tooling into support workflows without compromising quality.

 

At a Minimum, You Need

• 5+ years in technical support; 3+ years in a people management role. 
• Proven track record of driving team performance, meeting support SLA and CSAT targets, and delivering excellent customer outcomes.
• Strong technical fluency, including experience working with SDKs, APIs, and common support tools (e.g. Zendesk, Intercom, Confluence, and Jira). 
• Clear communicator across technical and business teams.

Who We Are

The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view. 

We care about the well-being of our team: along with excellent health insurance, we offer flexible time off, a monthly wellness stipend, a 12-week parental leave, a subscription to Modern Health, and a generous Learning & Development stipend. 

The Product: Amplitude is a digital optimization system – we help companies understand their users, rapidly release better product experiences, and ultimately grow their business. We’re super proud of what we’ve built and continue to expand: a platform that empowers companies to thrive in the digital era. 

Other fun facts about Amplitude: 

• Amplitude is a tech company to bet your career on in 2021, according to Business Insider.
• Amplitude went public via a direct listing in September 2021 and is now trading under the ticker AMPL. 
• Amplitude is the #1 product analytics solution according to G2.
• Founded in 2012, Amplitude is backed by Benchmark Capital, Sequoia Capital, IVP, Battery Ventures,, Y Combinator and other top tier investors.
• Not only are tech leaders like PayPal, Shopify and Square using Amplitude, but so are some of the biggest, most enduring companies in the world like Walmart and NBC Universal.
• We’re a global and fast-growing team! We’ve hired more than 300 people in 2021 and have operations in San Francisco (HQ), New York, Amsterdam, London, Paris and Singapore.
• Our mascot is the datamonster, who loves to chow down on numbers, charts, and graphs. Nom nom.

Based on legislation in California, the following details are for individuals who will work for Amplitude California: California salary range: $146,000.00 - $219,000.00  base salary (inclusive of bonus or commission).

Amplitude provides equal employment opportunities (EEO). All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice.

Staying Safe - Protect Yourself From Recruitment FraudWe are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @__amplitude.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article__. Please exercise caution and cease communications if something feels suspicious about your interactions.