Technical Trainer II

Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our intelligent workflow platform applies AI, automation, and integration with human ingenuity to drive real business results. 

Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines is vendor-agnostic integrating with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it’s popular with security, IT, engineering, finance, and other security-focused teams.

At Tines, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey.

Become a pivotal member of our dynamic Knowledge, Education, and Support team as a Technical trainer. Your primary focus will be delivering technical training for our growing customer and partner base. Collaborate seamlessly across multifunctional teams, including customer success, partner relations, sales, and engineering, to tailor Tines resources and content. Take charge of developing, delivering, and maintaining training programs, playing a crucial role in elevating the skills of our Customer base. Your impact will extend globally, supporting the delivery of world-class customer services as we expand our reach.

Join us on this exciting journey as we enhance Tines's customer experiences worldwide.

Location: We require our employee to be located in North America in one of the Eastern Timezone states.Travel: up to 20% for customer on-site trainings (approximately 1-2x a month) 

What you will be doing

• Deliver in-person and remote engaging technical training sessions by customizing Tines courseware.
• Manage content repositories for seamless access to training materials.
• Collaborate with colleagues to address gaps in technical training resources.
• Enhance training effectiveness through deep product and industry knowledge.
• Analyze data for continuous improvement in onboarding and customer journey training.
• Scale training programs using diverse approaches and technologies.
• Contribute to developing technical training resources and provide valuable feedback.
• Proactively identify opportunities for product improvement and contribute to bug resolution.
• Evaluate customer needs to promote Tines products and services effectively.
• Track the effectiveness of training through KPIs
• Meet the set customer satisfaction scores for training delivered
• Enable partners and colleagues to train Tines users

What you will be bring

• Professional Experience: 5+ years in a technical customer-facing role.
• Training Success: Proven track record in delivering impactful training sessions.
• Content Creation: Minimum of 3 years creating courseware, curriculum, or customer onboarding programs.
• Communication Skills: Exceptional ability to convey technical concepts clearly to diverse audiences.
• Program ownership: Examples of the development of training programs.
• Organizational Skills: Robust organizational skills with proficiency in administrative aspects of training coordination.
• AI-Augmented Work: Proven ability to leverage AI tools to accelerate content creation, training delivery, and operational efficiency.
• Customer Support Passion: Strong passion for customer support with a dedicated commitment to customer success.
• Quick Learning: Proven ability to rapidly learn and understand technical products.
• Leveraging Tines: Critical understanding of effectively leveraging Tines for valuable outcomes.
• Tines Proficiency: Ability to learn and effectively use Tines for daily productivity and workflow optimization. Our team uses Tines extensively to streamline operations, and you'll be expected to adopt and contribute to these practices.
• Technical Tools: Experience with API technology and automation tools is a must.
• SaaS Familiarity: Familiarity with SaaS software; IT Security knowledge is a bonus.
• Project Management: Strong project management skills.
• LMS Familiarity: Familiarity with Learning Management Systems (LMS) is beneficial.

Compensation: $100,000 - $120,000 + equity

#LI-SW1 #LI-remote

At Tines, we’re all about trying new things and taking the leap. If you’re second-guessing your application, we hope you’ll trust your gut and take the leap too! Applying for a new job isn’t always easy, especially if you’re thinking of a career pivot – but we’re big believers in learning and growth here at Tines, so you’ve nothing to worry about. A variety of experience, perspectives, and voices makes us the company we are. We’d love to hear from you.

Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.