Marketing Operations Manager

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes.

About the job

We are seeking a detail-oriented and strategic Marketing Operations Manager to oversee the planning, execution, and optimization of campaign operations.

Responsibilities

In this role, you’ll:

• Collaborate with stakeholders to develop campaign strategies, timelines, and objectives
• Build, test and execute marketing campaigns across various platforms
• Prioritize, track and document campaign request updates via project management software (Jira)
• Optimize internal processes to improve efficiency and reduce bottlenecks
• Resolve roadblocks and issues as needed to meet campaign goals
• Identify and recommend improvements based on campaign performance insights

Qualifications

Not all applicants will have skills that match a job description exactly.

Required:

• Bachelor's degree in Marketing, Business, Communications, or a related field
• 3-5 years of experience in campaign operations, marketing operations, or project management
• Experience building automated and complex campaign programs from inception to completion (e.g., lead nurtures, customer lifecycle nurtures, audience segmentation, workflow automations)
• Strong competency in marketing automation (Marketo preferred)
• Proven ability to manage multiple projects simultaneously in a fast paced environment

Desired:

• Excellent written and verbal communication skills
• Relevant certifications such as Marketo Certified Expert
• Proficiency with project management tools (e.g., Jira, Airtable, Asana)

Location

This role will be remote and based in the United Kingdom.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other.

See yourself at Twilio

Join the team as Twilio’s next Marketing Operations Specialist.

About the job

We’re looking for a highly organized and detail-oriented Marketing Operations Specialist to build global marketing campaigns.

Responsibilities

In this role, you’ll:

• Build, test, and execute marketing campaigns with precision across multiple platforms
• Leverage project management software to track and document campaign request updates
• Collaborate closely with marketing teams to ensure campaign alignment and consistency
• Assist internal teams with campaign-related questions and issues in real time
• Provide campaign analysis and recommendations for campaign optimization

Qualifications

Not all applicants will have skills that match a job description exactly.

Required:

• Bachelor's degree in Marketing, Business, Communications, or a related field
• 2+ years of experience in campaign operations, marketing operations, or project management
• Experience building campaign assets and programs from inception to completion (e.g., emails, landing pages/forms, list imports, webinars)
• Strong competency in marketing automation (Marketo preferred)
• Ability to balance multiple priorities in a fast-paced environment

Desired:

• Excellent written and verbal communication skills
• Relevant certifications such as Marketo Certified Expert
• Familiarity with project management tools (e.g., Jira, Airtable, Asana)

Location

This role will be remote and based in the United Kingdom.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things.

Twilio is proud to be an equal opportunity employer.