Customer Enablement Manager

About the Role:The ideal candidate for this role is an experienced trainer with a SaaS background, who is ready to be part of building a Customer and Partner Enablement team from the ground up at a high-growth company. You should be confident in a variety of delivery methods - including VILT, recording engaging on-demand sessions, custom training and workshops, and more. As a member of this team, this is an opportunity not just to deliver great learning experiences to our customers, but to help shape the processes and systems we need to scale as we grow the team and our offerings. You should be passionate about driving great customer experiences, flexible, and creative.

This role will be based out of our San Francisco office, which has an in-person requirement on Tuesdays. However, we are open to PST-based remote candidates as well.

Key Responsibilities:

• Deliver high-quality learning experiences for a range of audiences, from standard online small group training, to personalized training for Enterprise customers.

• Lead virtual 1:Many enablement sessions on the Ironclad product suite, fostering engagement and knowledge retention.

• Conduct in-person training, including preparation, delivery, and follow-up activities.

• Partner with Instructional Designers to provide content feedback to improve training materials and programs.

• Work closely with customers to understand and customize training agenda and content to meet their needs during custom engagements.

• Help create and experiment with new scaled/training engagement strategies.

• Become an expert on the Ironclad product, so customers can rely on you to answer basic to advanced product Q&A.

• Represent Ironclad at in-person events, including travel as needed to support these initiatives.

• Partner and support GTM teams on upsell and expansion opportunities.

• Collaborate cross-functionally with internal teams (i.e. Sales, Account Management, Services, Support, Product, Marketing) to improve our customer’s ability to achieve positive business outcomes.

Requirements:

• Excellent presentation skills and the ability to command a room

• Excellent written and verbal communication skills

• Excellent interpersonal skills - dynamic, enthusiastic, upbeat individual who connects well with others

• 2-3 years experience providing training, preferably at a SaaS or Technology company

• Tech savvy, analytical, and good problem solver

• Self-starter and quick learner

• Organized, methodical, and detail-oriented

• Ability to prioritize and effectively manage multiple projects and tasks concurrently

• Ability to work independently and as part of a team

• Ability to communicate complex business software processes effectively

• Willingness to travel for in-person events and training sessions (up to 30%)

  Benefits:

• Health, dental, and vision insurance

• 401k

• Wellness reimbursement

• Take what you need vacation policy

• Generous parental leave for both primary and secondary caregivers

Base Salary Range: $100,000 - $120,000

The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.