Principal Product Operations Manager

Build and scale product operations, drive cross-functional alignment, and make data-driven decisions in a high-growth SaaS environment.

As a Principal Product Operations Manager, you will build and scale the product operations at Apollo.io, enabling the Product organization to execute with excellence, make data-driven decisions, and drive cross-functional alignment.

You will be responsible for designing and implementing the systems, processes, and insights that enable our product teams to build, launch, and scale with focus and urgency.

Key Responsibilities

Define and execute the Product Operations strategy, ensuring operational excellence across Apollo.io’s fast-paced Product organization.
Partner with the CPO and Product Leadership Team to drive executional alignment and optimize product development workflows.
Build and refine processes for roadmap planning, prioritization, communications and cross-functional collaboration, ensuring teams operate efficiently at scale.
Design and drive all repeatable product cadences to optimize for organizational velocity and cross functional alignment.
Structure and lead Product Business Reviews, tracking key KPIs to measure success, adoption, and customer engagement.
Design scalable mechanisms to collect, synthesize, and prioritize feedback from Sales, Customer Success, Support, and external users.
Identify and implement scalable systems, tools, and automation to enhance product operations efficiency. Bring in best in class AI products for the team.
Document and maintain best practices, templates, and playbooks for Product teams as Apollo.io scales.
Drive sustainable approaches to scaling the team from new hire onboarding to team culture and knowledge sharing.

Your Superpowers

Strategic & Execution-Oriented: You thrive at setting long-term operational strategies while executing with urgency and precision.
Systems Thinker: You excel at designing simple processes that optimize workflows across Product, Engineering, and GTM functions.
Data-Driven Leader: You use insights, analytics, and experimentation to drive better decision-making and product outcomes.
Customer-Obsessed: You ensure customer feedback is deeply integrated into how we build and improve products.
Cross-Functional Influencer: You collaborate effortlessly across teams and influence senior stakeholders without direct authority.
Master Simplifier: You turn complexity into structured, scalable solutions that enhance speed and efficiency.

Qualifications

7+ years of experience in a high-growth SaaS environment, with 4+ years of experience in Product Operations, Product Strategy, or Product Management
Deep expertise in product development processes, data analytics, and experimentation frameworks.
Strong product analytics skills & experience with product metrics setting and tracking
Experience working in a product-led growth (PLG) organization and scaling Product Operations in a fast-moving SaaS company.
Exceptional stakeholder management skills, with a track record of influencing and building relationships with executives and cross-functional teams.
Excellent ability to simplify complex strategies into clear, actionable recommendations
Ability to operate autonomously in a high-growth, ambiguous environment while driving clarity and alignment.
A results-oriented individual who takes ownership of both successes and learnings, with a bias toward action and experimentation in ambiguous situations.

Key Responsibilities

Define and execute the Product Operations strategy, ensuring operational excellence across Apollo.io’s fast-paced Product organization.

Partner with the CPO and Product Leadership Team to drive executional alignment and optimize product development workflows.

Build and refine processes for roadmap planning, prioritization, communications and cross-functional collaboration, ensuring teams operate efficiently at scale.

Design and drive all repeatable product cadences to optimize for organizational velocity and cross functional alignment.

Structure and lead Product Business Reviews, tracking key KPIs to measure success, adoption, and customer engagement.

Design scalable mechanisms to collect, synthesize, and prioritize feedback from Sales, Customer Success, Support, and external users.

Identify and implement scalable systems, tools, and automation to enhance product operations efficiency. Bring in best in class AI products for the team.

Document and maintain best practices, templates, and playbooks for Product teams as Apollo.io scales.

Drive sustainable approaches to scaling the team from new hire onboarding to team culture and knowledge sharing.

Your Superpowers

Strategic & Execution-Oriented: You thrive at setting long-term operational strategies while executing with urgency and precision.

Systems Thinker: You excel at designing simple processes that optimize workflows across Product, Engineering, and GTM functions.

Data-Driven Leader: You use insights, analytics, and experimentation to drive better decision-making and product outcomes.

Customer-Obsessed: You ensure customer feedback is deeply integrated into how we build and improve products.

Cross-Functional Influencer: You collaborate effortlessly across teams and influence senior stakeholders without direct authority.

Master Simplifier: You turn complexity into structured, scalable solutions that enhance speed and efficiency.

Qualifications

7+ years of experience in a high-growth SaaS environment, with 4+ years of experience in Product Operations, Product Strategy, or Product Management

Deep expertise in product development processes, data analytics, and experimentation frameworks.

Strong product analytics skills & experience with product metrics setting and tracking

Experience working in a product-led growth (PLG) organization and scaling Product Operations in a fast-moving SaaS company.

Exceptional stakeholder management skills, with a track record of influencing and building relationships with executives and cross-functional teams.

Excellent ability to simplify complex strategies into clear, actionable recommendations

Ability to operate autonomously in a high-growth, ambiguous environment while driving clarity and alignment.

A results-oriented individual who takes ownership of both successes and learnings, with a bias toward action and experimentation in ambiguous situations.