Mondelēz InternationalCustomer Logistics Development Lead, MY
Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
CLD function is a strategic team focused on enhancing supply chain efficiency and fostering growth through collaboration with strategic customers and distributors. CLD is the interface between our customers, Sales & supply chain to drive collaboration to enhance customer relationship & delivery productivity through supply chain collaboration.
This role emphasizes strategic planning, process improvement, cost optimization, and building strong partnerships to drive mutually beneficial outcomes, while ensuring a seamless collaboration of daily operations to the relevant teams.
Key Responsibilities:
Analytic & reporting
Supporting MT JBP/DO OPEX analytic & negotiation to drive productivity & ensure smooth closure
Lead and implement relevant KPI analytics and reporting such as but not limited to SAMBC reports, inventory analysis, trade return
Cross-functional Collaboration & Stakeholder Management
Manage the external relationship with key customer contacts to ensure proper information exchange, planning, and execution relative to establish seamless collaboration on supply chain continuous improvement. Leverage data transparency as an enabler of collaboration
Lead and implement the customer related supply chain improvement project by coordinating with customer and internal Mondelēz team such as but not limited to OTC, DP, Log Ops, Sales, Finance- example customer joint forecasting and collaborating with OTC/Sales on stocks reservation
Developing and leading strategical action plan to improve SAMBC & AGS
Identify gaps and lead improvement initiatives with cross functional team (Sales, OTC, Logops to ensuring OTIF & customer service improvement
Partner with Commercial to leverage supply chain and provide customer insights and customer intelligence to build an innovative and customer-centric partnership
Lead new customer setup as interface of CSL to the commercial
Identify and Implement CS&L Efficiency & productivity activities
Identify, lead and implement improvement initiatives to optimize supply chain efficiency with the customer (example but not limited to ordering frequency, delivery model, truck size, lead time, palletizer, booking slot, receiving window time, route to market change, DC to store replenishment, VMI enhancement)
Development of re-engineering methods to improve processes, reduce risks, increase controls and reliability (for example and not limited to- VSM, lean management, digitalization)
Identify, lead and implement drumbeat for cross functional collaboration to maximize service while achieving cost effiency and minimize customer disruption focusing specifically for AGS & SAMBC customers
Lead & plan distributor capability activity partnering with distributors & internal cross function team
Lead and conduct warehouse audit & Distributor joint stock count
Leadership & team management
Setting clear vision and aligning team goals with organization objectives (inclusive of C&L function & cross functional priorities)
Ensures full KPI alignment and Drive issue resolution, liaising with key internal & external stakeholders to ensure daily and weekly service level targets are met
Coach and foster ownership, inclusive, open & safe culture
Lead audits – internal and externals and able to mentor and coach team the same
Key Deliverables (not limited to):
SAMBC improvement & minimizing gap btw SAMBC & internal CFR%
AGS securing top #3- joint KPI with Sales
VMI compliance, OWA, CFR-To-Trade – joint KPI with OTC
Distributor Quality program audit
Distributor joint stock take – jointly KPI with commercial finance & Sales
VMI adaptation- EMB
End-to-end waste optimization
DO OPEX/MT JBP support & Saving
Productivity / cost-to-serve saving
Qualifications:
Bachelor's degree in Supply Chain Management, Business Analytics, Statistics, or a related field
Experienced candidate with >8 years’ experience in supply chain, Customer logistic & development, project management, warehouse, productivity, customer service, or similar role preferably within a fast-moving consumer goods (FMCG) environment
Deep technical expertise on supply chain and customer management, project management skills, strategic planning and analytical approach to problem solving
Ability to work collaboratively in a cross-functional environment and manage multiple priorities. Building rapport and trusting relationships with team members, users, and stakeholders
leadership abilities- capability to mentor, train and build inclusive and nurturing environment
Proficiency in excel, Excellent analytical, problem-solving, and communication (written, verbal & presentation) skills
Strong attention to detail and a commitment to data accuracy
Resilience in times of high pressure
Good to have: knowledge in iL6S tools, process optimization, auditing skills, good warehouse practice, vendor managed inventory (VMI) concepts, SAMBC (service as measured by customer) analytic, Advantage group Survey (AGS) concepts
Travel Flexibility (short travels, local outstation) if required. ~20% travelling
No Relocation support available
Business Unit Summary
Mondelēz International in Southeast Asia is in five countries serving 19 markets with more than 18 nationalities and 7,500 employees. This group is emerging as one of the fastest growing regions in Asia, the Middle East and Africa, and we are proud of consistently producing high quality products in nine manufacturing sites. We are market leaders in key snacking categories, making and selling brands like Oreo and Tiger biscuits, Kinh Do mooncakes, Jacob’s crackers, Cadbury Dairy Milk chocolate, Tang powdered beverage, Halls candy and Eden cheese. We set the benchmark in being a responsible business and contributing to the communities in which we operate.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type
Regular
Customer Collaboration (CLD)
Customer Service & Logistics