Customer Service and Logistics Lead NZ

Job Description

Who are we?

Mondelēz New Zealand has been distributing delicious snacks in Aotearoa for Kiwis to enjoy for more than 100 years. Our team are the proud custodians of our iconic brands, including Cadbury, Pascall, Toblerone, The Natural Confectionery Company, Sour Patch, Philadelphia, OREO, and Olina’s.

Why Mondelez?

At Mondelēz NZ our people are at the heart of everything we do. We’re incredibly proud of our team – together we’re very good at what we do, because we’re connected, collaborative and supportive.

Your development and career are a priority, and you’ll have the opportunity to build your career locally and globally if desired.  Our world is fast-paced, but you’ll have a supportive environment in which to grow, with leaders who will empower you to achieve your potential. 

We are committed to making a positive contribution to local communities across Aotearoa, which we bring to life through support for local initiatives and organisations such as The Kindness Collective. Each year you will have the opportunity to volunteer for a charity that has meaning for you.

The Opportunity

This is an exciting opportunity to be part of both the NZ country leadership team and ANZ Customer Service and Logistics (CS&L) leadership team, you will interface externally with customers which include major supermarket retailers and internally across NZ commercial & business teams & broader ANZ supply chain teams.

You will lead the Demand and Customer Integrated Supply Planning (ISP) team in New Zealand to achieve business results (Revenue, Service, Cost & Cash) by driving process efficiency and optimizing the decision-making process in daily operations. You will maintain a particular focus on conflicting priorities to ensure cross-functional stakeholders are engaged.

You will be responsible for the leadership and development of a team of 10 with 4 direct reports, and one dotted line report (Logistics and Warehousing).

Make it uniquely yours

• Partner with the NZLT and Supply Chain teams to deliver the New Zealand business results on revenue, service, cost & cash. Clarify any trade-offs and drive decisions on required outcomes.
• Develop capability across Demand Planning, and Customer Management striving for best in class on systems, processes & capability.
• Champion IBP & S&OE processes in long- & short-term horizons, seeking to resolve and demand/supply imbalances to deliver customer expectations.
• Own the Customer Service metrics for NZ (Case Fill Rate (CFR) and On Time In Full (OTIF) including governance, reporting, projections & RCA across supply chain & commercial.

The ingredients you’ll bring

• Customer Management, ideally in a developed market environment, an understanding of the New Zealand customer environment & dynamics is preferred
• Experience working with Supermarket retailers is required
• Experience in Demand and Supply Planning, customer management and/or Supply Chain Management (warehouse, domestic and international freight) (in a fast-moving consumer goods area preferred).
• Excellent Communication & prioritisation skills & delivering a diverse set of KPIs
• Understanding of end-to-end supply chain levers & continuous improvement opportunities and methodologies
• Experience leading a diverse team across several supply chain disciplines, building capability & a high performing team culture

More about this role

Why Mondelez?

At Mondelēz NZ our people are at the heart of everything we do. We’re incredibly proud of our team – together we’re very good at what we do, because we’re connected, collaborative and supportive.

Your development and career are a priority, and you’ll have the opportunity to build your career locally and globally if desired.  Our world is fast paced, but you’ll have a supportive environment in which to grow, with leaders who will empower you to achieve your potential.

We believe in the importance of balancing work and life demands and offer the flexibility you need to achieve it. Yet connecting with colleagues in our engaging and fun environment definitely makes coming into the office worthwhile.

We are committed to making a positive contribution to local communities across Aotearoa through our partnerships with Conservation Volunteers New Zealand, The Halberg Foundation, and The Kindness Collective. Each year you will have the opportunity to volunteer for these organisations or a charity that has meaning for you.

Benefits

When you join Mondelez you will enjoy an inclusive and diverse environment, with access to learning platforms and personal development tools to help you grow. You’ll be rewarded with a competitive salary and an incentive linked to business performance with a payout up to 200%, market-leading superannuation, medical insurance, generous parental leave, life insurance, and access to free physio. We also have plenty of onsite parking, and free confectionery of course!

About Mondelez International

At Mondelēz International, our mission is to provide consumers with the right snack, for the right moment, made in the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We are one of the largest snack companies in the world, with operations in more than 80 countries.

We’re committed to offering Kiwi consumers great products from our global portfolio, while continuing to make and develop innovative products just for our local fans.  The majority of the products we sell in NZ are made in one of our 6 Australian factories. This is where we develop and manufacture our iconic Cadbury products – blocks, bars and Easter bunnies, and our other delicious snacks under the Pascall, The Natural Confectionery Company, Sour Patch Kids, Philadelphia, Olina’s and OB Finest brands.

Our commitment

Mondelēz New Zealand is committed to diversity, equity & inclusion, and ensuring each individual is able to bring their whole self to work each day. We welcome/embrace/encourage people of all cultural and ethnic backgrounds, disabilities, ages, life stages, all sexualities and all genders to apply.  If you require any specific support or adjustments through your recruitment journey with us, please don’t hesitate to advise us.

www.mondelezinternational.com/new-zealand/

No Relocation support available

Business Unit Summary

At Mondelez International, our mission is to provide consumers with the right snack, for the right moment, made in the right way. We are one of the largest snack companies in the world, with global net revenues exceeding $31 billion USD. 

We have operations in more than 80 countries and employ approximately 91,000 diverse and talented employees in our factories, offices, research & development facilities and distribution activities around the world.

In Australia and New Zealand, we have 6 factories, and both global and local brands, employing over 2,000 people; Cadbury Dairy Milk, Oreo, Toblerone, Philadelphia, belVita, Pascall, The Natural Confectionery Company, Sour Patch Kids and Ritz.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular

Network Management

Customer Service & Logistics