Infrastructure Services Analyst

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Available Locations: London, UK or Lisbon, Portugal

Role Summary

The Infrastructure Services Analyst is a foundational execution role within Cloudflare’s Integrated Hardware Systems team, supporting the delivery of outsourced data center and infrastructure services that enable global hardware deployments at scale. This role focuses on day-to-day service execution, delivery tracking, and operational follow-through across Cloudflare’s data center footprint. The analyst works closely with internal cross-functional partners and external service providers to identify risks, track performance, and ensure services are delivered reliably and consistently.

Role Responsibilities

• Support the execution and oversight of outsourced data center and infrastructure services supporting hardware deployment and lifecycle operations.

• Track service delivery related to rack installation, deployment support, remote hands, and in-data-center activities, ensuring work is completed to defined expectations.

• Identify delivery risks, service gaps, and recurring issues, escalating concerns and supporting resolution as needed.

• Analyze service performance, deployment trends, and vendor metrics to support operational insight and reporting.

• Maintain dashboards, trackers, and recurring operational reports used to monitor execution and service health.

• Support service reviews, readiness assessments, and onboarding activities for new sites and deployment waves.

• Serve as an operational liaison between Integrated Hardware Systems, Infrastructure Operations, Engineering, Procurement, and external service vendors to ensure clarity on responsibilities, handoffs, and escalation paths.

Role Requirements (Must-Have Skills)

Must-Have Skills

Experience supporting infrastructure operations, data center services, or hardware deployment activities.

Familiarity with data center environments, rack-level hardware, or infrastructure build-out processes.

Strong analytical skills with experience using spreadsheets, dashboards, or trackers to monitor execution and performance.

Comfort working with operational metrics, SLAs, and service indicators.

Clear written and verbal communication skills, with the ability to coordinate across teams and with external vendors.

Strong sense of ownership, follow-through, and accountability in execution-heavy environments.

Ability to operate effectively in fast-moving, operationally complex settings.

Nice-to-Have Skills

Experience working with outsourced service providers or vendor-managed operational models.

Exposure to large-scale infrastructure deployments or global data center operations.

Familiarity with service reviews, vendor evaluations, or commercial performance tracking.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.