SSC HR SolutionsServiceNow Architect - ITSM Pro
• Design and implement ServiceNow ITSM solutions to meet business needs.
• Provide technical leadership and strategic recommendations on best practices.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Develop workflows, integrations, and automation within the ServiceNow platform.
• Ensure system performance, scalability, and security.
• Lead ServiceNow upgrades and new feature implementations.
• Create and maintain technical documentation, including architecture diagrams and process flows.
• Guide and mentor junior developers and team members.
• Work closely with clients and technical teams to ensure successful deployment.
• Stay updated on industry trends and ServiceNow advancements.
• 5+ years of hands-on experience with ServiceNow ITSM.
• 10+ years of IT experience with senior-level roles.
• Deep knowledge of ServiceNow ITSM modules.
• Experience in ServiceNow architecture and implementation.
• Strong understanding of ITIL processes. • Expertise in workflow automation and integrations.
• ServiceNow certifications (CSA, CIS-ITSM and ITSM Pro, CAD preferred).
• Excellent problem-solving and communication skills.
• Ability to work in enterprise environments with multiple integration points.