IT Operations Manager

Operational Execution Fidelity: Guaranteeing reliable, timely execution of strategic agreements across all teams.
Organizational Accountability: Holding the team strictly to our "Managing to Agreements" culture.
Performance Oversight: Identifying and escalating performance risks and compliance gaps proactively, working with managers to resolve.
Process Excellence: Ensuring 100% adherence to SOPs, Asana management, and KPI reporting.
Labor Efficiency: Driving operational efficiency to improve productivity.

These are the specific jobs to be done to achieve the accountabilities, requiring a high degree of proactive monitoring and follow-through.

Operational Excellence and System Enforcement:

Holding Leadership Team Accountable: Maintain a central, real-time dashboard tracking the progress and status of all key agreements made by the Executive Team (CFO, CPO, etc.), flagging any "Off Track" status immediately to the CEO.
Operational Excellence and Day-to-Day Management: Take ownership of all organizational follow-ups, monitoring, and "chasing" activities across departments to ensure the consistent, on-time delivery of strategic projects and cross-functional agreements.
Ensures SOP Compliance: Conduct continuous audits of operational activities—especially status updates, KPI updates, and project reporting—to ensure full compliance with our SOP standards.
Operational Rhythms: Ensure the successful execution and attendance of all mandated company and executive meeting cadences—guaranteeing timely note-taking, transcript storage, and action item follow-through.

Performance Management & Team Hygiene:

Overall Holder of Performance Management: Act as the overall holder of performance management compliance across the business, supporting managers in following structured performance protocols
"Following Smoke": Proactively identify early warnings of performance issues—such as missed check-ins, delayed updates, low capacity levels, or repeated AFIs—and collaborate with line managers to deploy Active Management Protocol before formal action (PIP) is required.
Checking Timesheets: Oversee the company-wide system for time tracking and attendance (checking timesheets, monitoring leave/overtime requests) to ensure accuracy, compliance, and optimal labor efficiency, flagging deviations immediately.

Systems and Scalability:

System Optimization: Continuously seek out and implement opportunities for process optimization and automation to enhance organizational efficiency
Documentation Integrity: Ensure all internal process documentation is kept current and centralized, providing a single source of trusted truth for scalable operations.

Education: Bachelor’s degree in Business, Operations, or a related field.
Experience: 5+ years in Senior Operations or Chief of Staff roles within tech/managed services.
Leadership: Proven ability to hold senior executives accountable to deadlines and internal standards.
Systems Mastery: Expert in Asana and designing scalable SOPs (System for Writing Systems).
Disciplined Execution: A "Follow the Smoke" mindset to identify and fix performance risks early.

It would be nice if you had:

AI Integration: Experience using AI (like GeniusAI) and automation to optimize workflows.
Financial Acumen: Ability to analyze labor-to-GP ratios and time-tracking variances.
Benefits
SALARY - Php 100,000 PER MONTH (Depending on work experience)
TYPE OF WORK - FULL TIME (REMOTE)
WORK SCHEDULE - PHILIPPINE TIME ZONE
Monday to Friday
Weekends off
Observance of Philippine holiday
Permanent Work Form Home

Details

Location

Salary

₱100,000/year

Operational Execution Fidelity: Guaranteeing reliable, timely execution of strategic agreements across all teams.
Organizational Accountability: Holding the team strictly to our "Managing to Agreements" culture.
Performance Oversight: Identifying and escalating performance risks and compliance gaps proactively, working with managers to resolve.
Process Excellence: Ensuring 100% adherence to SOPs, Asana management, and KPI reporting.
Labor Efficiency: Driving operational efficiency to improve productivity.

These are the specific jobs to be done to achieve the accountabilities, requiring a high degree of proactive monitoring and follow-through.

Operational Excellence and System Enforcement:

Holding Leadership Team Accountable: Maintain a central, real-time dashboard tracking the progress and status of all key agreements made by the Executive Team (CFO, CPO, etc.), flagging any "Off Track" status immediately to the CEO.
Operational Excellence and Day-to-Day Management: Take ownership of all organizational follow-ups, monitoring, and "chasing" activities across departments to ensure the consistent, on-time delivery of strategic projects and cross-functional agreements.
Ensures SOP Compliance: Conduct continuous audits of operational activities—especially status updates, KPI updates, and project reporting—to ensure full compliance with our SOP standards.
Operational Rhythms: Ensure the successful execution and attendance of all mandated company and executive meeting cadences—guaranteeing timely note-taking, transcript storage, and action item follow-through.

Performance Management & Team Hygiene:

Overall Holder of Performance Management: Act as the overall holder of performance management compliance across the business, supporting managers in following structured performance protocols
"Following Smoke": Proactively identify early warnings of performance issues—such as missed check-ins, delayed updates, low capacity levels, or repeated AFIs—and collaborate with line managers to deploy Active Management Protocol before formal action (PIP) is required.
Checking Timesheets: Oversee the company-wide system for time tracking and attendance (checking timesheets, monitoring leave/overtime requests) to ensure accuracy, compliance, and optimal labor efficiency, flagging deviations immediately.

Systems and Scalability:

System Optimization: Continuously seek out and implement opportunities for process optimization and automation to enhance organizational efficiency
Documentation Integrity: Ensure all internal process documentation is kept current and centralized, providing a single source of trusted truth for scalable operations.

Education: Bachelor’s degree in Business, Operations, or a related field.
Experience: 5+ years in Senior Operations or Chief of Staff roles within tech/managed services.
Leadership: Proven ability to hold senior executives accountable to deadlines and internal standards.
Systems Mastery: Expert in Asana and designing scalable SOPs (System for Writing Systems).
Disciplined Execution: A "Follow the Smoke" mindset to identify and fix performance risks early.

It would be nice if you had:

AI Integration: Experience using AI (like GeniusAI) and automation to optimize workflows.
Financial Acumen: Ability to analyze labor-to-GP ratios and time-tracking variances.
Benefits
SALARY - Php 100,000 PER MONTH (Depending on work experience)
TYPE OF WORK - FULL TIME (REMOTE)
WORK SCHEDULE - PHILIPPINE TIME ZONE
Monday to Friday
Weekends off
Observance of Philippine holiday
Permanent Work Form Home