Team Lead Account Management

This role is part of our Experience & Engineering team in Germany. We combine technology and experience design to deliver a large range of services: from strategy and a performance-driven full-funnel approach to campaigning, e-commerce, customer experience, data & analytics and content.  We pride ourselves on delivering exceptional and engaging digital experiences to make a difference for our clients in the market.

JOB PURPOSE

For our team in Hamburg we are looking for an experienced Team Lead Account Management (div/f/m) who will lead a team of account managers and to look after our accounts with a high degree of pro-activeness, empathy, strategic thinking and communication skills. Do you like to get things moving, are you passionate about strategic customer management and development as well as developing the skills of your team? Essentially, we want those who see themselves as our collaborator first and less of an administrator. Sounds like you? Then we should get to know each other!

KEY RESPONSIBILITIES

• You are a business accelerator for our clients and us
• You will lead a team of account managers and help them to develop and extend their skillset as well as overcoming challenges in their day to day work.
• You will work closely with our Head of Consulting and Director Strategy & Consulting to achieve the yearly goals on our existing clients
• You have overall responsibility for the clients, which means you are responsible for the success of the collaboration and the expansion of the sales volume
• In addition you monitor the performance of the customer's products and KPIs (e.g. data dashboards), taking measures for optimization if required
• You are responsible for the client satisfaction of our accounts
• You pro-actively initiate and drive strategic and sustainable customer development through appropriate formats and have a significant influence on the company's growth
• Being familiar with clients business goals and pain points in order to adapt offers to the customer's goals are further areas of responsibility that you will have
• You will gain an overview of your clients' stakeholder landscape and maintain a regular exchange with relevant stakeholders on the client side, our management, the experts and project managers as well as other DEPT® business units (if relevant for the existing account setup)
• You know how to ask the right questions at the customer and thus open up new business areas
• You will also give individual client presentations and hold regular quarterly and annual planning meetings so that nothing stands in the way of achieving client goals
• You present work internally and externally

WHAT WE ARE LOOKING FOR

• You have many years of professional experience in managing global accounts in the field of digital experience with six-figure annual budgets and higher. Experience in working with health-sector clients is a big plus
• You have experience in managing and developing teams, by showing a lot of empathy and understanding on how your team members can improve and overcome challenges
• You’re driven by insights and analyses and build your strategies comprehensively and logically on them
• You have a very good understanding of digital experience mechanisms
• You enjoy providing strategic advice to clients and are successful at selling your expertise profitably
• You bring previous experience having worked with agencies, with tech agencies as a plus
• You are enthusiastic about the current digital industry discussions and trends
• You have experience with technology environments and possess a high level understanding of Platform and UX and UI Design
• You are able to present your complex strategic ideas clearly on slides
• Can give clear instructions for future actions because you have a very good understanding of reporting and analysis.
• Professional working proficiency in German with excellent English skills, capable of working with clients in German

WE OFFER

• Flexible, hybrid working policy (1-2 days at the office, depending on location);
• Company pension scheme.
• Lease bike options / JobRad and 25% subsidy for the Deutschlandticket.
• Occasional breakfast/lunch at the office, Smoothie Tuesdays.
• Stay happy and healthy with a contribution to your health through the OpenUp platform;
• €30 per month - You can use the flexible package for digital food stamps and/or fitness providers/sport clubs/massage studios, internet costs, and/ or public transport.
• Future Bens - Exclusive access to sustainable, healthy products at attractive deals.
• Social events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHO ARE WE?

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DIVERSITY, EQUITY & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.