Staff User Experience Designer

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!

As a Staff User Experience Designer at SolarWinds, you will take ownership of designing intuitive, high-impact experiences for AI-driven tools within the SolarWinds Observability Platform. You will be responsible for a core AI-powered service within the platform, working closely with Product Management, Data Science, and Engineering to drive usability, efficiency, and customer satisfaction.

We seek a highly experienced UX professional who can work independently, collaborate effectively, and contribute to our global design system. If you have a strong track record of designing AI-powered enterprise SaaS applications and are passionate about simplifying complex workflows, we’d love to hear from you.

What You’ll Do

• Own the UX for a core AI-driven service within the SolarWinds Observability Platform, ensuring a seamless and intuitive experience for enterprise users.
• Collaborate cross-functionally with Product Owners, Engineers, Data Scientists, and Designers to create AI-enhanced user experiences.
• Design interfaces that effectively communicate AI-generated insights, predictions, and recommendations while maintaining user trust and transparency.
• Create detailed wireframes, prototypes, and design specifications for AI-driven workflows and automation.
• Leverage UX research and customer insights to inform design decisions and optimize AI-based interactions.
• Ensure design consistency and scalability by contributing to our component-based design system.
• Advocate for user-centered AI design principles, ensuring that AI features enhance rather than hinder usability.
• Work closely with developers and data scientists to oversee the implementation of AI-driven features and maintain quality.
• Mentor other designers, providing guidance on AI design best practices and strategy.

What You Bring

• 7+ years of experience in UX or UI design for enterprise SaaS products, with experience in AI-driven applications preferred.
• Strong ability to design for complex workflows and data visualization, including AI-powered dashboards and predictive analytics.
• Experience designing AI interactions that balance automation with human oversight.
• High-fidelity wireframing and prototyping expertise using tools such as Figma, Sketch, or Zeplin.
• Proven ability to ship enterprise-grade product experiences, as shown in a strong portfolio.
• Expertise in systems thinking and component-based design, including design systems and UI patterns.
• Strong communication skills to present and justify AI design decisions to stakeholders.
• Comfortable working in Agile teams, iterating quickly based on feedback and user testing.
• Experience collaborating with engineering and data science teams to ensure AI implementation accuracy.

Bonus Points for

• Experience designing developer tools, observability platforms, or incident management software.
• Previous work in B2B SaaS or fast-paced startups.
• Knowledge of ethical AI principles and designing for AI explainability and user control.
• Familiarity with machine learning concepts and data visualization for AI-driven insights.
• Knowledge of HTML, CSS, or front-end development concepts, though not required.

Work Arrangement Hybrid role requiring a minimum of three days in the office and two days remote. Office location: Smartworks Sargod Imperial, 93, Field Marshal Cariappa Road, Bengaluru, Karnataka – 560025.

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice