Job Title: Team Lead – Intake & Case Management (ABA)
Location: Remote (South Africa – US Hours)
Job Type: Full-Time
Working Hours: Monday to Friday, US Business Hours (9 AM – 5 PM EST)

Key Responsibilities:

Lead and manage the intake and case management team, providing daily oversight, support, and performance coaching
Oversee the full client intake lifecycle, including initial inquiries, insurance verification, authorizations, and onboarding
Ensure accurate and timely entry and maintenance of client data within CentralReach and other CRM systems
Monitor team productivity, workflows, and turnaround times to ensure SLAs are consistently met
Develop, implement, and improve intake and case management processes and SOPs
Act as the escalation point for complex cases, delays, or client concerns
Collaborate with clinical, billing, and scheduling teams to ensure seamless client onboarding and service delivery
Track and report on key metrics (e.g., intake timelines, conversion rates, authorization turnaround times)
Conduct regular quality assurance checks to ensure data accuracy and compliance with company and payer requirements
Train and onboard new team members on systems, workflows, and best practices
Ensure compliance with HIPAA and internal documentation standards
3+ years experience in ABA operations, intake coordination, or case management
Proven experience in a leadership or supervisory role
Hands-on experience with CentralReach (required) and other CRM/EMS systems
Strong understanding of ABA intake processes, including insurance verification and authorizations
Excellent organizational and multitasking abilities
Strong attention to detail and process-driven mindset
Effective communication and team leadership skills
Ability to work independently in a fast-paced, remote environment
Must be available to work U.S. business hou

Comfortable working U.S. hours
Remote work from home

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