NIVA HealthPatient Care Coordinator (Remote)
Patient Care Coordinator (Remote)
Are you an organized, compassionate problem-solver who believes every patient deserves excellent care from the moment they walk through our doors? Do you thrive in a fast-paced healthcare environment—ensuring no detail slips through the cracks—and want to make a real impact behind the scenes? If so, NIVA Health would love for you to join our team as a Patient Care Coordinator.
At NIVA Health, our purpose is simple: help people heal. Every day, we bring transformative wound care to communities nationwide, empowering our patients to live fuller, healthier lives. As a Patient Care Coordinator, you’ll serve as a critical link between our patients, providers, and partner facilities—making sure every patient’s journey starts with clarity, accuracy, and true care. All while living our Core Values of Teamwork, Resilience, Open-Mindedness, Ownership, and Positivity.
In this role, you’ll:
- Verify patient insurance coverage, monitor incoming referrals, and ensure eligibility for wound care services.
- Accurately prepare, submit, and track authorizations for wound care treatments and procedures.
- Communicate promptly with facilities, providers, and case managers about patient authorizations and insurance status.
- Troubleshoot and resolve insurance, documentation, or onboarding challenges to prevent delays in care.
- Maintain precise, well-organized digital records in EHRs and internal spreadsheets.
- Collaborate daily with internal teams and external partners to create seamless patient intake experiences.
- Support continuous improvement in our intake, insurance, and care coordination processes.
- Tackle additional tasks or projects as assigned to help NIVA Health elevate the patient experience.
You’re a great fit if you:
- Have a high school diploma (Associate’s or Bachelor’s in Healthcare Administration or related field preferred).
- Bring 1–3 years’ experience in healthcare support (intake, insurance verification, or medical administration).
- Communicate clearly, professionally, and empathetically with both clinical and non-clinical stakeholders.
- Are highly organized, able to expertly track details and juggle multiple priorities in a fast-paced environment.
- Have strong problem-solving skills and a proactive, “can-do” attitude.
- Know your way around EHRs and digital communication tools.
- Thrive working collaboratively and supporting teams toward shared goals.
Bonus points if you:
- Have specialized training or certification in medical billing, coding, or insurance processes.
- Demonstrate a strong grasp of medical terminology or wound care processes.
- Have prior experience as a liaison between multiple departments or external healthcare partners.
Why join us?
- Mission-driven organization: Every role at NIVA Health helps improve patients’ lives.
- Team of passionate professionals: Collaborate with supportive teammates who share your purpose.
- Growth and development: Continuous learning opportunities and leadership that invests in your potential.
- Positive culture: We believe in optimism, unity, and celebrating wins—big and small.
- Meaningful impact: The work you do directly affects patients’ healing journeys and quality of life.
Be the difference behind the scenes—help us deliver seamless, high-quality care to every patient, every time. Learn more about us at https://nivahealthwoundcare.com/ and become part of NIVA Health’s mission to redefine patient care—one healing wound at a time.
Pay: $1,400 per month
Work schedule: US Timezone (East Coast)
Job Type: Full-time
Work Location: Remote
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