Job Opening: Intake Specialist

Location: South Africa (Remote – US Hours)
Type: Full-Time
Hours: Monday to Friday (12pm-8pm EST)

Responsibilities

Serve as the first point of contact for prospective clients and families via phone, email, and text.
Answer inbound calls promptly and professionally, providing clear information about services and the intake process.
Proactively follow up with clients to collect required documentation and move cases through the intake pipeline.
Maintain consistent communication with families, keeping them informed of next steps and timelines.
Track all intake activity and update client records accurately in internal systems.
Coordinate with clinical, scheduling, and insurance teams to ensure readiness for services.
Identify and escalate concerns or delays that may impact start of care.
Strong verbal and written English communication skills.
Confident and professional phone presence.
Comfortable with persistent, high-volume follow-up to obtain outstanding items from clients.
Excellent organizational skills and attention to detail.
Ability to manage multiple cases and deadlines at once.
Customer-service mindset with empathy for families.
Previous healthcare or ABA experience preferred but not required.

Comfortable working U.S. hours
Remote work from home

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