Head of Operations & Revenue Growth - Healthcare

A growing healthcare clinic in the Phoenix Metropolitan Area is seeking a Head of Operations to lead day-to-day clinic performance and scale operations in support of continued growth. This role is ideal for a hands-on leader who thrives in a dynamic, patient-focused environment and is motivated to build efficient systems, develop high-performing teams, and deliver measurable outcomes.

You will oversee clinic operations, champion patient experience initiatives, and partner closely with leadership to strengthen performance across key business areas.

Key Responsibilities

• Oversee daily clinic operations to ensure consistently high standards of patient experience and service delivery

• Lead, coach, and develop clinic staff, establishing clear expectations and a culture of accountability

• Monitor and improve key performance metrics, including patient flow, retention, and overall clinic performance

• Identify operational inefficiencies and implement systems and processes to improve consistency and scalability

• Develop, document, and maintain standard operating procedures (SOPs)

• Partner with leadership on budgeting, financial performance, and growth initiatives

• Collaborate with marketing and referral partners to support patient acquisition and strengthen clinic visibility in the community

• Ensure effective use of systems and tools to streamline workflows and uphold a high standard of patient care at every touchpoint

• Maintain consistent on-site presence to support staff, uphold service standards, and ensure smooth day-to-day operations

• Bachelor's degree in Business Administration, Healthcare Management, or a related field, or equivalent professional experience

• Proven experience managing operations in a healthcare, wellness, or service-based environment

• Demonstrated ability to lead teams and drive performance in a fast-paced setting

• Strong analytical skills with experience tracking and interpreting key performance metrics

• Experience developing and implementing operational processes and SOPs

• Proficiency in Excel or Google Sheets, with the ability to adapt quickly to new systems and technologies

• Strong communication skills with the ability to align clinical staff and leadership around shared goals

Preferred Qualifications

• Experience in a growing or entrepreneurial business environment

• Specialty experience in chiropractic, physical therapy, or a related patient-facing clinical setting

• Experience with staffing, onboarding, and performance management

• Familiarity with digital tools or platforms that support operational efficiency and patient engagement

• Base Salary: $80,000 – $115,000 per year, commensurate with experience

• Bonus: Performance-based incentive aligned with clinic goals

• Health Insurance: Medical coverage provided

• Retirement: 401(k) with employer match

• Time Off: Paid time off

Equal Employment Opportunity and Non-Discrimination Policy

Equal Employment Opportunity Statement: Both Haldren and our clients are Equal Opportunity Employers. For all positions, whether with Haldren or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status.

Commitment to Diversity: Haldren and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected.

Reasonable Accommodations: Both Haldren and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations.

Compensation Information: For client positions, compensation information is available in the job post. If not provided, it will be shared during the interview process in accordance with applicable laws. When required by law, salary ranges will be included in job postings. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location.

Compliance with Laws: Both Haldren and our clients comply with federal, state, and local laws governing nondiscrimination in employment. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Workplace Harassment: Both Haldren and our clients expressly prohibit any form of workplace harassment based on race, skin color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

E-Verify Participation: Haldren and/or our clients may participate in E-Verify. Information about E-Verify participation will be provided during the application process where applicable.

Privacy and Pay Equity:

• California Residents: For more information about the categories of personal information we collect for recruiting and employment purposes, please review our Privacy Policy at www.haldren.com.
• Colorado, Nevada, New York City, California, and Washington Residents: Compensation information is available in the job post or will be provided during the interview process if not initially available.

Both Haldren and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable laws.

State-Specific Information:

• Rhode Island: We do not request or require salary history from applicants.
• Connecticut: We provide wage range information upon request or before discussing compensation.
• New Jersey: We do not inquire about salary history unless voluntarily disclosed.

Veteran Status: Both Haldren and our clients provide equal employment opportunities to veterans and comply with applicable state laws regarding veteran preference in employment. If you are a veteran, please inform us during the application process.

Genetic Information: In accordance with federal and state laws, both Haldren and our clients do not discriminate based on genetic information. We do not request or require genetic information from applicants or employees, except as permitted by law.

Local Laws: Both Haldren and our clients comply with all applicable local laws and ordinances regarding employment practices in the areas where we operate.

Use of Artificial Intelligence in Recruitment Haldren and our clients may use artificial intelligence (AI) tools to assist in the recruitment and candidate evaluation process. These tools are used exclusively to support human decision-making by helping to review and assess candidate qualifications and materials. AI is never used to automatically reject, disqualify, or make final hiring decisions about candidates. All AI-assisted evaluations are reviewed by experienced recruitment professionals, and all hiring decisions are made by qualified human recruiters. Our use of AI is designed to enhance fairness, consistency, and efficiency while maintaining our commitment to equal employment opportunity and non-discrimination principles.

Note: This job posting may be for a position with Haldren or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.