Executive IT Support Specialist

SpaceX is looking for an Executive IT Support Specialist to provide world-class support to our executive team. This person will ensure that executives have state-of-the-art, always-on, always-working IT solutions. To be successful, this person must be self-directed, motivated, organized, and results-driven. This person must have excellent listening skills and is required to have excellent oral and written communication skills. As a motivated technologist, this person must understand current technologies and must be continuously exploring and experimenting with new technologies.

RESPONSIBILITIES

• Provide high-level customer support with a focus on ownership and follow-through with every interaction
• Work closely with the corporate Information Technology, Applications, and Information Security teams to ensure enterprise solutions will enable the executive team
• Design, document, deploy, and support a wide range of technologies used by the executive team
• Manage schedules and provide after-hours and weekend support when necessary

BASIC QUALIFICATIONS:

• 3+ years of experience in enterprise IT support
• 1+ years of experience in executive IT support
• Experience with Windows, OS X, iOS, and Android operating systems

PREFERRED SKILLS AND EXPERIENCE:

• Bachelor’s degree in computer science or engineering
• Experience with Microsoft Active Directory, Microsoft Exchange Server, Microsoft Outlook, ActiveSync, Microsoft SharePoint Server, and Lync/Office Communicator
• Experience with WebEx, Skype, Zoom, and other video conferencing technologies
• Strong general computer technology skills
• Demonstrated knowledge in both wired and wireless network technologies
• Due to the high visibility of this position, excellent written, verbal, and phone communications skills
• Knowledge of emerging technologies (latest and greatest hardware/software)
• Experience working with and supporting an executive client group
• Ability to prioritize executive support issues above all else
• Ability to make independent judgment calls to resolve urgent and critical matters
• Ability to provide lightning-speed response to all executive support requests
• Can-do attitude, defaulting to “yes, we will figure out a way”
• Desire to not rest until problems are solved
• Ability to proactively test for possible failure scenarios and consider edge cases

ADDITIONAL REQUIREMENTS:

• Willing to work overtime and weekends when needed
• Ability to lift 30 lbs. unassisted

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.