Assoc. Analyst, People Support, Americas

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

• The Associate People Services Analyst is responsible for providing Tier 1 HR support and promoting employee self-service across the U.S., Canada, and Mexico. This role responds to routine HR inquiries, supports employee lifecycle transactions, and collaborates with global advisors to ensure consistent service delivery. The Advisor plays a key role in delivering a positive employee experience through responsive and accurate support.

• Job Description

  Position Summary

  The Associate People Services Analyst is responsible for providing Tier 1 HR support and promoting employee self-service across the U.S., Canada, and Mexico. This role responds to routine HR inquiries, supports employee lifecycle transactions, and collaborates with global advisors to ensure consistent service delivery. The Advisor plays a key role in delivering a positive employee experience through responsive and accurate support.

  Key Responsibilities

  • Respond to Tier 1 HR inquiries related to policies, procedures, and system navigation.
  • Guide employees and managers to appropriate self-service tools and resources.
  • Escalate complex or unresolved inquiries to Sr. Advisors or Specialists as needed.
  • Maintain accurate case documentation and follow standard operating procedures.
  • Collaborate with global People Services Advisors to ensure alignment and consistency.
  • Support knowledge base updates by identifying gaps or outdated content.
  • Participate in team meetings, training, and process improvement initiatives.

  Qualifications

  • Associate’s degree or equivalent experience in Human Resources or related field.
  • Minimum 3 years of experience in HR support or customer service OR 12+ months in an HR Shared Service environment.
  • Familiarity with HRIS platforms (e.g., Workday) and case management tools.
  • Strong interpersonal and communication skills.
  • Bilingual English/Spanish is required (B1 or higher) or Spanish/English/French) a plus.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.