Senior Sales Specialist

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

About the job

Twilio is looking for a Senior Sales Specialist to join our Wholesale Trading team and have Revenue responsibility for a selected number of strategic accounts. You will be responsible for defining the strategy and executing upon the growth strategy of your partners. You will own both supply and demand with the ultimate goal to maximize profitability.

Responsibilities

In this role, you’ll:

• Identify, prospect, and close new wholesale business opportunities with telecom carriers, MVNOs (Mobile Virtual Network Operators), and aggregators.
• Strategic partnerships: Develop long-term partnerships with key wholesale partners and collaborate with them to enhance Twilio’s footprint in the global telecommunications market.
• Lead negotiations on pricing, contract terms, and service agreements with wholesale customers, ensuring favorable terms for Twilio while maintaining strong, positive relationships.
• Work closely with product, legal, finance, and operations teams to ensure seamless delivery of solutions, smooth contract execution, and efficient onboarding of new partners.
• Provide regular sales forecasts and updates to leadership, track sales performance, and identify areas for improvement.
• Ensure that wholesale customers are effectively onboarded, with continuous follow-up and support to ensure they achieve success with Twilio products and services.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 8+ years in international telecom industry in a partner management role
• Highly analytical and strategic attitude with proven ability to analyze and compile large amounts of data to inform decision making
• Demonstrated ability to lead partnerships and exceed critical metrics
• A bias for action with the ability to test and iterate on new ideas quickly with the appropriate controls and data in place to measure success and change or double down on tactics when needed.
• Comfortable working with highly technical, operational and other cross functional teams, while influencing their understanding, building supportive partnerships and driving expected outcome
• Strong individual self drive
• Strong negotiation skills

Desired:

• Established relationship with key regional accounts
• Understanding of the SMS supplier ecosystem
• Domain expertise from a highly quant industry such as investment banking, security or commodity trading especially in non-standard segments

Location

This role will be remote, and can be based in UK or Ireland.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@twilio.com.