Workplace Experience Manager

About Faire

Faire is an online wholesale marketplace built on the belief that the future is local — independent retailers around the globe are doing more revenue than Walmart and Amazon combined, but individually, they are small compared to these massive entities. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants.

By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

About this role

We’re looking for a dynamic, people-centric Workplace Experience Manager to deliver the day-to-day experience for the entrepreneurs who work at Faire. In this role you will execute our hospitality strategy as the primary point of contact for operations at our San Francisco headquarters and coordinate the efforts of the teams delivering security, culinary, and operational experiences. You will function as the lifeblood of our physical workspace ensuring the environment is vibrant, inclusive, productive and aligned with our company values and culture.

What you’ll do 

• Deliver an impactful hospitality experience; coordinate the execution of our hospitality initiatives to deliver a workplace experience where employees feel safe, supported, informed, productive and delighted at our HQ. Demonstrate a “no job too small” attitude, equally comfortable rolling up your sleeves to solve an urgent building issue as greeting our executives and VIP guests. 
• Serve as the primary point of operational contact in San Francisco; oversee the day-to-day operations of the physical office including maintenance, vendors, supplies, and security. Manage workplace services including food & beverage programs, wellness, and internal events. 
• Ensure compliance with all workplace initiatives & requirements including employee health & safety, reporting, workplace violence, etc. Manage preventative maintenance programs, serve as the Envoy administrator and handle space management and transportation programs. 
• Deliver a predictable workplace experience; manage workplace experience budgets, vendor relationships - cleaning services, catering, etc. Track and report key metrics related to space usage, satisfaction, and experience impact.
• Plan and execute events that bring employees together, such as team onsites, all-hands meetings, and social events, including occasional offsite events with 500+ attendees. Create moments of surprise and delight through creative experiences

Qualifications

• 3-6 years of experience in workplace, hospitality, or operations roles - ideally in tech or another fast-paced environment such as the service industry or event planning
• Strong project management skills and a passion for creating meaningful employee experiences
• Excellent communication, organization, and relationship-building abilities
• Comfortable working cross-functionally and influencing across all levels of the organization

Salary Range

San Francisco, CA: The pay range for this role is $95,000 - 131,000 per year. 

Note that this role is onsite at Faire’s San Francisco HQ 5 days per week. This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors, including transferable skills, work experience, market demand, and primary work location. The base pay range provided is subject to change and may be modified in the future.

_Effective January 2025, Faire employees will be expected to go into the office 2 days per week on Tuesdays and Thursdays. Additionally, hybrid in-office roles will have the flexibility to work remotely up to 4 weeks per year. Specific Workplace and Information Technology positions may require onsite attendance 5 days per week as will be indicated in the job posting. 

Applications for this position will be accepted for a minimum of 30 days from the posting date._

Why you’ll love working at Faire

• We are entrepreneurs: Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is taking part in the founding process.
• We are using technology and data to level the playing field: We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of more than 350,000 small business owners.
• We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy.
• We are curious and resourceful: Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand. We lead with curiosity and data in our decision making, and reason from a first principles mentality.

Faire was founded in 2017 by a team of early product and engineering leads from Square. We’re backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Toronto, London, and New York. To learn more about Faire and our customers, you can read more on our blog.

Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.

Faire is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs.  To request reasonable accommodation, please fill out our Accommodation Request Form (https://bit.ly/faire-form)