SpeakitDanish Customer Support Specialist - Athens
Are you a Danish speaker?
We are looking Customer Support Specialists to provide a best in-class customer service and resolution to company's customers. As the company continues to support the growing customer base, they are looking to onboard outstanding employees capable of increasing customer loyalty and reducing customer churn.
Responsibilities:
Demonstrate exceptional customer service by providing consistent, timely and accurate customer support
Leverage analytics to proactively outreach to the existing customer base, to improve customer outcomes and their success with the application throughout the customer lifecycle
Use Project Management skills to help the team generate and execute on ideas to enhance overall customer success
Resell the value and benefits of the company, up-sell/cross-sell services and products to increase customer satisfaction
Cross functional internal collaboration to advocate for the voice of the customer to all relevant stakeholders internally and with our channel partners
Demonstrate an ability to create partnerships and manage relationships to investigate and resolve customer issues
Native level of Danish
Advanced level of English
Outstanding communication and presentation abilities
Experience managing customer expectations and de-escalating tense scenarios
Outstanding follow-up and follow through to ensure customers’ success and a positive outcome
Ability to work in a team environment
Relocation to Athens
EU Passport
Competitive starting salary
14 salaries per year
Relocation package (including 2 weeks of paid accommodation, flight tickets, assistance in issuing documents)
Extra monthly performance bonus
Health Package
Numerous benefits & discounts
Career growth opportunities within the company
Full training by certified instructors
Free online Greek language courses
Great professional growth opportunities and multicultural exposure
Only CVs in English will be reviewed.