Senior Product Designer, Retention

About the Team

Our Growth Design team is on a mission to help people discover DoorDash and keep choosing us as part of their everyday lives. We work across the end-to-end experience, shaping both in-app and off-app touchpoints, and partnering closely with Product, Data Science, Engineering, and other key business teams.

As growth sits at the center of the company’s core outcomes, our scope is intentionally broad: from providing people with a great first order experience to building affordability and convenience programs that help them feel confident coming back. We also build frameworks and best practices that drive growth at scale, including experiences that enable people to find value beyond restaurants or serve our growing international presence.

This team is a great match for designers who love solving problems, challenging assumptions, and feel energized by high craft and high ownership.

About the Role

Retention is about turning DoorDash from something people try into something they rely on. As a Senior Product Designer, you’ll design intuitive, system-oriented experiences that bring customers back, help them find new forms of value, and feel rewarded for choosing DoorDash. You’ll focus on building long-term engagement across the end-to-end funnel, from ongoing communications to new retention programs and delightful affordability moments. You’ll also help shape how we use AI to build retention, improving timeliness and personalization of our experiences.

This role is based in New York, San Francisco Bay Area, or Seattle, and is part of our Consumer Growth team. The role follows a hybrid work model, combining in-office collaboration with flexible remote work.

You’re excited about this opportunity because you will…

• Craft experiences that make DoorDash feel worth it every time, helping millions of occasional customers become regulars by reinforcing the value of delivery.
• Design delightful ways for people to save, with clear benefits, thoughtful rewards, and moments that feel genuinely satisfying and motivating.
• Work in scrappy, real-world problem spaces, figuring out what’s getting in the way and shipping improvements fast.
• Blend high-craft with real outcomes, raising the bar across everything customers see – communications to engagement programs – while leveraging AI to accelerate learning and impact.
• Partner closely with Product, Data Science, and Engineering to test ideas, learn quickly, and scale what works.

We’re excited about you because…

• You’re motivated by high-impact customer problems and love turning ambiguity into clear bets, balancing craft, and outcomes.
• You have 5+ years of experience and a portfolio that shows you can ship high-quality work, improve real customer journeys, and have a track record of leading new initiatives and achieving success in a team environment.
• You think of yourself as a craftsperson focused on quality – you sweat over the lowest level of details and care about elevating the overall experience. 
• You’re a strong storyteller who can make complex problems feel simple, bringing stakeholders along with crisp narratives, clear rationale, and thoughtful tradeoffs.
• You’re a first-principles problem solver who challenges assumptions, experiments with new approaches, and loves building experiences customers genuinely value.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

**Compensation**

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions.  Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay ranges for this position within the United States, including Illinois and Colorado.

I4

$124,400—$183,000 USD

I5

$148,200—$218,000 USD

I6

$176,800—$260,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.