About the Team

The Client Success Team Lead will play a pivotal role in leading and scaling the DoorDash for Business Client Success Manager team through creating the strategy, building scalable solutions, that focus on onboarding, activating, and retention. This team is primarily focused on the entire onboarding experience through post-launch success to ensure every client that is engaging with our sales team is set up for success.

As a Team Lead, you’ll collaborate cross-functionally with sales, product, operations, and marketing to ensure that our CSMs are successful, efficient, and deliver on key business KPIs. You’ll inspire and guide a high-performing team, helping them exceed partner expectations and drive value for the company.

About the Role

As a leader of our Client Success Management Team, you will oversee 6-9 CSM, including people coaching, performance management to KPI goals, and working directly with customers to ensure we are gathering learnings/feedback to influence initiatives, projects, and our product roadmap.

As Client Success Team Lead, you will implement Client Success Manager/account tracking to ensure no deal falls through the cracks and is set up for success, while adequately providing updates and escalations to XFN/leadership. You will take on projects to support program strategy and structure. These include enablement, process, cross-functional collaboration, and new initiatives.

You will report into Manager, Client Success and Sales Compliance on our Client Success team in our DoorDash for Business organization.

You’re excited about this opportunity because you will…

• Help shape the vision and strategy for our customer success team at DoorDash for Business.
• Drive cross-functional engagement to ensure a best-in-class onboarding experience.
• Serve as customer advocate by representing the customer’s voice for our product, growth, operations, and leadership teams.
• Set our team up for success, driving enrollment and activation for a meaningful impact on gross revenue.

We’re excited about you because…

• You have experience developing training resources and/or mentoring new hires
• You have 4+ years of Client Success Management, Sales or Account Management, Operations
• You have 3+ years of people management experience
• You have excellent performance management skills
• You are adept at project management
• You enjoy fast, ambiguous environments that do not yet have comprehensive structure or clear roles and responsibilities
• You bias to action and proactively fill opportunities and gaps

Applications for this position are accepted on an ongoing basis

Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act) (for salaried roles: flexible vacation, plus 80 hours of paid sick time per year; for hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week), 16 weeks of paid parental leave, a wellness benefit, and a commuter benefit match.

Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

The base pay for this position ranges from our lowest geographical market up to our highest geographical market within the United States.

$105,400—$155,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.