Product Operations Lead - MetaMask

MetaMask is entering its next chapter — scaling as a global consumer product and preparing for IPO.

You will lead a small team of Product Operations Managers across multiple product lines, partnering with Product, Design, Engineering, Customer Success and Go-to-Market functions to deliver revenue opportunities and achieve IPO readiness KPIs by shipping on schedule, raise the bar on quality, and reduce ambiguity.

Responsibilities

• Lead & scale the team: Develop and coach Product Operations Managers supporting multiple product lines.
• Drive AI adoption and automation: Bring an AI/automation-first mindset into every workflow.
• Operationalize north stars: Ship value with consistency — ensure we consistently deliver highest value to users in a timely manner, with minimum surprises.
• Standardize processes: Roadmap planning, feature readiness, feedback loops.
• Data & reporting: Build AI-powered dashboards and insights to inform leadership decisions.
• Customer & market feedback: Capture signals and translate them into actionable inputs.
• Program management: Own long-term, multi-phase initiatives from ideation/iteration to GTM, from development through maintenance.
• Cross-functional glue: Work hand-in-hand with PMs, Designers, EMs to align timelines and priorities.
• Continuous improvement: Identify bottlenecks and implement scalable solutions to improve product velocity & quality, and reduce fire drills.
• Transparency & trust: Maintain clear, early, and frequent communication across MetaMask and ConsenSys.

Would be great if you brought this to the role

• 7+ years of experience in Product or Business Operations, or related roles.
• Proven track record of leading and developing teams.
• AI-forward thinker: you’ve deployed automation, agents, or AI tooling to improve operations.
• Strong communicator who can align technical and business stakeholders.
• Skilled at building scalable processes and frameworks.
• Comfortable with analytics and dashboards; curious to extend with AI-driven insights.
• Thrive in ambiguity, velocity, and crypto-native contexts.
• Experience in crypto/web3 is a strong plus.

What Success Looks Like

• MetaMask increases revenue and hit product KPI targets consistently
• MetaMask ships critical features on schedule with minimal surprises.
• Product quality is measurably higher, fewer fire drills, more prevention.
• AI and automation is deeply embedded in how the team operates — less manual overhead, more leverage.
• Leadership has clear, reliable data to drive decisions.
• Engineers and designers feel empowered, protected, and heard.
• Effective coordination with Customer Success, GtM functions and other stakeholders
• Development velocity and drive/motivation improve quarter over quarter.

The salary range for US-based candidates only will be determined throughout the interview process depending on experience and skills.

US pay range (not including bonus, equity or other benefits)

$146,000—$218,000 USD