Transaction Services Specialist – Order & Subscription Management

We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.

We are looking for a Transaction Services Specialist – Order & Subscription Management to drive the customer order process from commercial handoff through to successful billing and payment setup. This role ensures that customer contracts, addenda, orders, renewals, and account updates are accurately processed and fully aligned with billing requirements. Acting as a pivotal link between our commercial teams and Finance Operations, you will ensure a seamless onboarding and activation experience while contributing the subject matter expertise needed to optimize our order-to-cash processes.

Your new adventure

• Process and review customer trial modifications and orders, contracts, and billing setup requests from Sales and Customer Success teams.
• Facilitate onboarding and management of manually invoiced customers and consolidated billing accounts.
• Manage discounting, couponing, and special billing actions in line with customer agreements and promotions.
• Act as a subject matter expert for the order management lifecycle, supporting the documentation of operating procedures
• Collaborate with Finance Operations colleagues, Commercial, Support, Billing,
• Product, and Engineering teams to support the streamlining of the order management and the billing process.
• Provide proactive feedback and recommendations on order management and billing experience improvements.
• Participate in cross-functional projects focused on optimizing order-to-cash efficiency and customer and colleague experiences
• Actively supports, tests and provides feedback to new features, functionality and releases impacting billing & payments.

Does this sound like you?

• This is a Fixed-Term Contract (FTC) position with a working schedule of 2:00 PM to 10:00 PM WET to ensure alignment with our global operations
• 2 - 4 years of experience in a similar role/environment
• High attention to detail and accuracy.
• Process-driven and documentation-oriented.
• Strong collaboration and communication skills, particularly with internal commercial teams.
• Ability to manage at times competing priorities and deadlines.
• Proactive problem-solving and troubleshooting mindset.
• Familiarity with billing platforms, order management systems, and CRM tools.
• Integrity, accountability, and customer-first thinking.
• Proficient written and spoken English

Why Pipedrive?

• People-first culture - Be part of a team that values authenticity, champions collaboration, and supports each other—no egos, just teamwork. Work alongside top talent from around the world in an inclusive space where different perspectives fuel our best ideas. Everyone is welcome
• Unlock potential – Push boundaries, take ownership, and experiment with the latest technologies as we enhance our AI First Vision. We empower bold ideas that drive real change
• We’ve got you – Your well-being matters. Enjoy flexible hours, wellness perks, and SWAG. Think performance-based bonuses, 28 paid leave days, well-being days, compassionate leave, and even pawternal leave—because we take care of ourselves and our people
• Grow with us – Whether through mentorship, coaching, or internal mobility, we invest in helping you unlock your potential. Open, honest feedback and clear communication are at our core. We grow together through trust and accountability
• Packed with purpose – Help 100,000+ small and medium-sized businesses grow and succeed while doing meaningful, customer-driven work

Please note that for this role we’re currently unable to offer relocation assistance or visa sponsorship.

Pipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.

#LI-Hybrid #LI-VMUC

We’re on the lookout for a Transaction Services Specialist – Order & Subscription Management to facilitate the customer order process, ensuring a smooth transition from commercial handoff through to successful billing and payment setup

If this is something for you, send us your resume (in English) or a link to your LinkedIn profile and please add why we should pay extra attention to your application.