Order Management Specialist

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

We are seeking an Order Management Specialist to join our growing Order Management function. This candidate will play a pivotal role in reviewing customer contracts, facilitating timely and accurate processing of orders, and ensuring compliance with internal policies and procedures. Additionally, this candidate will have the opportunity to participate in key initiatives to improve order and data accuracy. 

The Order Management department is part of Samsara’s Finance organization. We are a highly collaborative, global team from a diverse range of backgrounds, focused on making Samsara a great place to work and develop our careers. You will work with Sales, Sales Ops, Deal Desk, Business Technology, and Order-to-Cash to deliver a seamless order experience for our customers. The ideal candidate is highly self-motivated, possesses a strong attention to detail and appreciation for process, thrives in a fast-paced environment, and enjoys collaborating with other teams to solve challenges.

This is a remote position open to candidates residing in Mexico.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

 

In this role, you will: 

• Review customer orders prior to shipping, ensuring the products, pricing, and terms are accurate, complete, and compliant with company policy. 
• Reconcile customer order information against the internal system of record. 
• Coordinate with Sales, Sales Ops, and Deal Desk to determine the resolution path for any order discrepancies. 
• Respond to Sales inquiries regarding opportunity status or any questions on the opportunity closure process. 
• Collaborate with your global peers to identify solutions for common order issues and drive global consistency in process. 
• With the support of management, identify and support implementation of improvements to Samsara’s systems and tools to streamline the order review process.
• Collaborate effectively with cross-functional teams, such as Sales Ops, Order to Cash, and Business Technology, on company projects. 
• Support the generation and ongoing maintenance of reporting dashboards to track order volume and activity. 
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• 2+ years of professional work experience. 
• Professional-level written and verbal fluency in English.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
• Excellent attention to detail with an emphasis on accuracy and timeliness. 
• Self-motivated and able to work both independently and as part of a larger team.
• Ability to multitask, adapt, and manage time effectively in a fast-paced environment. 
• Strong interpersonal and communication skills.
• A continuous improvement mindset and openness to feedback. 
• Ability to prioritize and manage multiple responsibilities simultaneously.
• Ability to work during Pacific time zone business hours.
• Ability to work extended hours during month and quarter end.

 

An ideal candidate also has:

• Bachelor’s degree in Business, Finance, or a related field.
• Proficiency with CRM and CPQ platform (Salesforce preferred).
• Experience in a contract specialist, order management, and/or related Finance role, preferably in a SaaS or technology company. 
• Appreciation for leveraging data to instigate meaningful business process change. 
• Aptitude for building and maintaining strong relationships with key stakeholders and peers.

Total Rewards

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.

Flexible Working 

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Belonging at Samsara

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Accommodations 

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

Our Commitment to Authenticity

We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.